New Zealand Travel Agents & Reviews

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We’ve recently returned from a custom trip to Australia and New Zealand, developed meticulously with the regional expertise and thoughtful planning of Zicasso's travel agency. Every detail, from outstanding and well-placed lodging in our bucket-list locales to partnering with local, conscientious, and professional transport and guide companies, made for a stress-free travel experience. This allowed us to relax and enjoy the beautiful scenery and travel experiences. A key to this happy match was the owner's insightful inquiries and listening skills to draw out our wishes and interests. We would highly, highly, recommend our travel company to other appreciative travelers to New Zealand and Australia; we only wish there was a counterpart travel agency like this one to help us travel well in other parts of the world.

The trip was fabulous! I'm so impressed with the way Zicasso's travel partner structured the trip by having a travel day and then a tour day. That structure really made it more enjoyable. The hotels were fantastic as well. I made one recommendation to our tour operator regarding a pod experience – it needs some guardrails for the senior citizen demographic.

It was a pleasure working with your company and I have recommended you to friends.

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

We had a wonderful time on our trip. It was apparent  the Zicasso trip planner really listened to our interests and style of travel, and planned activities and lodging accordingly. We really appreciated the occasional real-time updates we received from her during the trip, which made us feel she was continuing to oversee our trip. That sort of attention felt very personal and attentive. I would highly recommend our agent and the travel agency to anyone looking to plan a trip "Down Under."

I had a fabulous trip through New Zealand's North and South Islands. It was exactly what I had hoped for and more. The Zicasso travel agent created a fabulous itinerary, with the right mix of group tours, self-driving, and small excursions. The guides were all locals who knew the areas and were knowledgeable and entertaining. I was completely spoiled by all the excellent drivers who shuttled me to and from airports, bus and train stations. It was lovely not to have to figure any of that out and so relaxing not to rush around in a strange city trying to figure out transportation and timing. Their app was great and I always knew what was next up and who to contact if I had any issues.

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!

My wife and I have traveled through most of the United States and Asia, a bit of Europe, and many other places. Traveling is our love and addiction. We often put together trips ourselves, but for Australia/New Zealand, we needed an expert in the area to help us.

We started by first looking at some tour companies (our cousins used one to go to the same destination.), but none had some of the things we wanted and my wife needed a few accommodations. We found four firms online that specialized in this area and drew our interest. We emailed, asking for quotes. Two called and we spoke to the agents, outlining our requests. Our agent responded to my query on Zicasso and my wife let her know (via email and then on the phone) what we needed. She listened and provided a quote with the items and times we had requested, at a reasonable price. So she was our top pick and we began to work together to cull the best items for the trip. We never paid a fee until we were ready to book the tour.

My wife and I worked with our agent and she was amazing. We got the cities we wanted, in the order we wanted, and with a few special accommodations. For example, with my wife's recent knee surgery and my impending knee replacement, we couldn't climb the 300 steps at the Sydney Opera House, so she booked us an accessible tour. Mostly, my wife wanted tours that started at 10am or later. She did have to give in to early times in a few instances because they were not avoidable. We even had a specific order to the cities we visited because we wanted to end the trip in Auckland, New Zealand, where we planned to meet a friend we hadn't seen in more than 30 years.

Suffice it to say that we exchanged tons (hundreds? :-)) of emails with our agent from May through the end of the trip in October. My wife even emailed her at least three or four times while on the 19-day trip and always got an immediate response (if the timing was right with the 15- to 17-hour difference). As a former assistant travel editor for a major daily newspaper, my wife may be more particular than most people and harder to please. Our agent was patient, detailed, and offered stellar service.

PS: The travel app was incredible. It provided every detail at our fingertips for the entire trip, along with reminders.