Elena's Travel Agency
Based on 300 reviews
Destinations:
Verified Review
Our trip was one of the most memorable travel experiences we've ever had!
I discovered Zicasso online and was connected with our travel agency through their platform. Initially, I had some doubts about using an agency, but the professionalism, attention to detail, and quality of work, along with the glowing reviews I found, quickly put my mind at ease.
I started working with our agent, who was incredibly responsive to my emails and made adjustments to our itinerary based on our requests. Her professionalism shone through in the detailed and well-prepared itinerary she provided.
We visited Madrid and Barcelona, and everything went smoothly; exactly as planned, with no exceptions!
While we were in Spain, our travel team continued to impress with their prompt replies to my emails and assistance with additional reservations we wanted to make.
Overall, our experience with this agency exceeded our expectations and we would definitely turn to them for our future travel plans.
Federico's Travel Agency
Based on 15 reviews
Destinations:
Verified Review
Our three weeks in Spain could not have been any better. Zicasso’s tour company was incomparable. From our first contact with our agent until our last, we were provided every comfort and respect. Nothing was left to chance or failed to meet or exceed our expectations. Thank you, Zicasso, for recommending our travel company and, most of all, thanks to our agent and all of his colleagues for making this the most amazing trip of our lives (so far!).
Rosa's Travel Agency
Based on 208 reviews
Destinations:
Verified Review
Zicasso’s travel agent really went above and beyond to help us plan a 16-day honeymoon throughout Spain! I could not have planned this amazing trip without her help. She organized all of our travel throughout Spain for us. I was in contact with her for about a year before our trip and she was always very responsive and helpful.
During the trip, she checked in multiple times to make sure everything was going as planned and that we were having a great time. Every tour she set up for us was absolutely amazing! My husband and I can’t thank her tour company enough for helping us plan the honeymoon of our dreams throughout Spain!
Manlio's Travel Agency
Based on 127 reviews
Destinations:
Verified Review
My wife and I had a great trip using this Zicasso travel company. We traveled on a 10-day tour to Lisbon, Madrid, and Barcelona. Overall, we had five personal guides. We would rate four of them at nine out of 10. It was interesting how some of the guides paid for some of the costs, like taxis, snacks, etc, but it wasn’t consistent, so we never knew when we should pay. That got a little awkward.
We liked the fact that we could text the agency using WhatsApp and they would get back to us in a very timely manner. And the itinerary/guide they provided was very helpful. One was left at our first hotel, which was great.
The hotels selected were very good. Breakfast in all of them was excellent. Although we like modern, the one hotel in Madrid was actually too modern; not cozy enough. We would select more traditional in the future.
The only issue we had was when we first arrived in Lisbon. We flew out of New York on a night flight, so when you land, it’s 7am. When we got to the hotel, the room wasn’t ready since it was so early. We were exhausted and needed to rest in a room. This was a real issue for me. They should have known this and suggested an early-morning check-in. Lesson learned on our part.
Lalo's Travel Agency
Based on 59 reviews
Destinations:
Verified Review
I was planning a trip to Spain for my mom, dad, and myself for my mother's 85th birthday. We have taken some very nice small group tours before, but I wanted more control of our daily agenda, etc. I also knew I would need help with logistics, so I went looking for a reputable company. Through Zicasso, I was introduced to our agent and his company. He and I had several text/email communications and phone calls. He got to know me and my parents a bit and our travel preferences. We talked budget, accommodation preferences, and a whole checklist to help him build the perfect trip. He nailed it!
I tend to be a bit skeptical, especially when it comes to money. I did my research on Zicasso and the travel company – all checked out, time would tell... From the time we were met at the airport in Barcelona to being dropped off at the airport in Madrid, we were not let down. Our agent and his team delivered an amazing trip.
We had a personally curated trip with amazing hotels – each a true gem, great restaurants included or suggested, and private guides for our tours. Even though we didn't have the same guide or driver throughout our trip, the communication between them and our agent was amazing.
The trip needed to be modified as we went along depending on my folks' energy levels, etc, and this was done without us having to say a word. It was like a well-run relay and we were the baton being passed along with care and precision.
Our agent knows Spain and he is a stickler for the details, with excellent customer service. The app he uses is an amazing travel tool.
Raquel's Travel Agency
Based on 63 reviews
Destinations:
Verified Review
Our trip covered the areas of Spain we were greatly interested in seeing. Our tour guides were interesting, knowledgeable, and more than willing to answer the questions we had. While the main reason for the trip was food and wine, we received quite a bit of historical information about Spain in the areas we traveled, which was a very nice extra. Having our own private tour guide for most of the things we did was a very unique experience.
Zicasso’s travel company was very open to hearing our wants and needs, and they were able to put together a trip that met all of our requests and more. Additionally, we appreciated that they were available for questions and concerns we had while in Spain.
As I traveled with a broken foot, the company was more than willing to find us some added transportation as I was not able to walk as far as what was needed on some of the smaller tours. Additionally, we had an issue with some rail transportation and they were immediately on the situation and arranged for us to get to the proper destination. The company is top rate when it comes to tour operators we have worked with. This was a dream vacation!
Jordi's Travel Agency
Based on 62 reviews
Destinations:
Verified Review
This was one of the smoothest trips we have ever taken. The drivers were courteous, careful, and on time. The guides were knowledgeable and very personable! Our travel team put together a wonderful itinerary. All recommended, booked tours were excellent. The hotel in San Sebastián was fabulous. We would use Zicasso again and recommend them without hesitation.
Ana's Travel Agency
Based on 333 reviews
Destinations:
Verified Review
Zicasso did a fantastic job of connecting us with great local travel agents in Spain. The pre-trip planning was thorough and the travel agent took our preferences, feedback, and budget into consideration. Abroad, the hotels were lovely and in great locations, with sites, shopping, and public transit all within walking distance. The guided tours were excellent and the suggestions on other activities were perfect. Having drivers pick us up from airports and train stations was priceless. I will definitely use Zicasso for my next big international trip.
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