Germany Travel Agents & Reviews

This was the second time we have used Zicasso to help plan a milestone birthday – last year to the Amalfi Coast in Italy for my husband's birthday and this year to Germany for mine! Where to next????!!!!

The staff at Zicasso’s travel agency were excellent! They planned the most wonderful trip and gave a lot of alternatives on what to do in our free time. One of the staff checked in with us daily and they responded quickly when we had a question.

The hotels they selected were fantastic; each had their own charm! They gave great restaurant recommendations and even made reservations for us. Our agent even texted us early one morning to let us know the weather was clearing in the mountains and that it would be a great morning to go through the Alps scenic road!

Spectacular is the word we keep using for our vacation!

We absolutely loved our trip. All the private drivers were exceptional. All but one of the hotels were excellent; we were only there one night! We had issues with check-in and check-out, and our travel company handled it quickly and efficiently, relieving us of the stress! I could not have anticipated or expected that quick and efficient response.

The private tour guide you selected was awesome and we thoroughly enjoyed the experience he provided and the facts about the country.

I would recommend and use your company again. Thank you for arranging everything. The customer service provided was outstanding and excellent. Keep doing what you do!

I can't say enough amazing things about working with Zicasso's travel partners! They met and exceeded all of our expectations as they helped my wife and I plan our dream honeymoon to London and Croatia in June. They were there every step of the way and left no stone unturned regarding coordination, communication, and execution. From the beginning, their team asked thoughtful and in-depth questions to really learn about the things we would like to do, while giving their honest opinion on any idea we had. All of their third-party travel partners, who assisted us along the way in each location, were also amazing. I would highly recommend them to anyone planning their next trip, as we plan to use them for all future travel. Thank you!

Overall, we enjoyed our trip immensely. The hotels and the tour guides that Zicasso’s tour company booked for our trip were all wonderful. The hotels were in central locations, close to public transportation, and were at least four-star hotels with lovely accommodations and ample breakfasts. The tour guides were interesting, enthusiastic, and spoke English well, although some were better than others, but all were thoughtful about always trying to include one of our group who had some mobility issues and could not stand for long periods of time. Our Oktoberfest visit to the Schützen Festzelt tent, which we booked through the company, was also a great experience, with a hostess who accompanied us to the tent and made sure we were comfortable and had what we needed while there.

We were disappointed with our four train rides in that we booked our trip in January of this year, but the first-class seats we asked for were near each other, but never facing each other, so it was difficult to play a game or interact. I am aware that our train reservation from Salzburg to Vienna had to be changed last minute because of flooding, so I can understand why it might have been difficult to get the best seats together, but our last train ride was seven hours from Budapest to Prague and our friends were in a compartment with strangers while our seats were across the aisle. When we asked the other party in the compartment when they booked their seats they told us in the summer sometime. I feel that having booked in January, our seats should have been together, but I believe the seats were reserved long after we booked our trip with the company. On that last train ride, there also seemed to be another car that looked to be first class with plenty of empty seats, so we were also confused that we weren't booked seats in that car so we could be together.

One other incident that caused us some stress was our stay in the hotel in Budapest. We were told on arrival that our rooms were not paid for and that we would have to pay if they did not receive the funds before our departure. We immediately contacted the company, who told us that was not true, but they would contact the hotel and straighten it out. The next day, we were told that everything had been taken care of, but when we went to check out, the other couple in our group were told their room had not been paid for and they would have to pay. The manager finally agreed to work out the problem with the company. I'm not sure who was at fault here, but I did feel that this unnecessary stress over payment should not have happened when this trip was booked long ago.

The Zicasso travel agent was amazing throughout the planning and execution of the trip. He has spent significant time in the area where we traveled, so we got a local's perspective on activities, restaurants, and lodging. He remained with us by phone and text the entire time we were traveling, so we knew we had backup if anything went wrong. Of course, nothing did go wrong, but it was awesome to know he was there.

We had some unusual requirements for the trip, but our agent was able to deliver everything we wanted and more. It was very personalized at every step. Also, with his military and travel background, he was a very interesting guy to talk to. I would strongly recommend him to anyone interested in seeing the best of Austria, Switzerland, and Germany.

We really appreciated the responsiveness to the inevitable glitches that occur with multi-city travel. We always had a phone number to call and got a timely and helpful response.

The drivers were always prompt and professional.

The guides were universally well-informed and accommodating of our preferences.

The hotels were well chosen. The outstanding property was in Aix-en-Provence. The most disappointing was the hotel in Nice. The location was great, but the room was beyond small and the balcony didn’t compensate for the claustrophobic feel.

My husband and I took a trip to Germany and Salzburg, Austria. I was looking for a company that would make a custom tour happen at a relatively reasonable price. Zicasso’s company was able to provide exactly what we wanted. We focused on the Black Forest and Bavaria. We had six locations and the transitions between them went smoothly. The hotels that were booked for us were very good and different from each other. All the hotels were in convenient locations to the areas we wanted to explore.

Our agent booked private tours for us within the various regions, with wonderful tour guides. We had enough time to do some sightseeing on our own.

Overall, we had a fantastic time. Many thanks for all the work that went into planning.