Australia Travel Agents & Reviews

We have just returned from our first two-week visit to Australia. We are a family of four, with kids aged 18 and 16. Considering the size of Australia, the time of the year, and length of the trip, we used Zicasso's travel partner to help plan our perfect trip. Our agent listened to what we were interested in and planned the best trip for us! We spent time in Sydney, Port Douglas, and Uluru. Our domestic flights, accommodations, transfers, tours, and excursions were all planned perfectly and without hiccups. She was available during our trip for any and all last-minute questions and changes. I would highly recommend our travel company and we will be using them again when we check out New Zealand!

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We planned a 30-day trip to Australia in September 2024. Overall, most everything was excellent. We felt Zicasso’s travel agent really listened to what we wanted and made excellent suggestions during the planning process. We had a couple of small issues which were quickly resolved. We used a travel app, which was an excellent reference for trip details, even offline. There was a bug that showed an old version of the itinerary in one view, so we had to be careful to use the right view.

The choice and location of hotels was excellent. The hotels were nice and always in an area with restaurants, shops, and things to see. Breakfast was always included, which was important as our tours often started early.

The transportation was well coordinated, both flights and ground transportation. We were picked up and dropped off on time. The flights were at reasonable times, but with a block of downtime before or after the flight, which was important for doing laundry.

The tours (some small groups and some private) were well chosen. Knowing what we know now, we might have skipped a few tours.

The thing we did not like was that our visit to Melbourne was in the middle of the footie grand final. We should have been told of this conflict so we could have avoided it. (It was like being in Miami during Super Bowl weekend.)

Our Zicasso travel specialist provided us with an itinerary that exceeded all of our expectations. Her knowledge, recommendations, professional attitude, and succinct communications created an adventure that enabled us to enjoy a trip of a lifetime free from worry, stress, or disappointment. Every accommodation, excursion, travel transfer, and gracious attendant was absolutely faultless and beyond compare.

Additionally, our travel company, according to the research we did prior to contracting with them, saved us money! We are grateful to our travel specialist for her keen attention and kindness. We highly recommend this company.

We had a great trip; maybe a day or two too long, but that was our choosing. Fiji is beautiful and the resort we were at was really nice, but when you go out to the villages, it is a little depressing and one of the resort managers said Nadi was safe in the daytime, but not at night.

On September 19: We had a half-day tour with our guide. I'm not sure you need that much time touring the city, but we did like the area around Bondi Beach and we ate there, then took the bus back to our hotel.

September 22: At the Uluru dinner, we ate really late, so we were eating in the dark. We couldn't really see what we were getting or eating.

September 29: We loved Hahndorf and would have liked more time there. We waited a long time for our lunch. I could have skipped the wine tasting and some cheese or crackers would have been a nice addition to the wine. The cheese tasting was a lady offering us three tiny tastes of cheese and she acted like it was a burden to her. The chocolate at the chocolate factory was also not impressive.

October 3: We did not have the produce tasting at the Queen Victoria Market and we didn't see the colorful Brighton Beach bathing boxes.

October 4: Our guide was not very talkative and didn't really give us much information. A Thailander that also does the tours gave us much more information and went with us on the excursions. Our guide didn't have any water onboard and some of us needed some.

October 7: We couldn't fly all the way into Milford Sound, so we had to take a bus part of the way. We were glad for that experience as we saw a lot we wouldn't have seen otherwise.

On October 10: We got the rental car. It was a little unnerving driving on the left side of the road!

In Fiji, you end up with a free day and then the next day is free until evening. I think you could cut back the free day.

We had a wonderful time on our trip. It was apparent  the Zicasso trip planner really listened to our interests and style of travel, and planned activities and lodging accordingly. We really appreciated the occasional real-time updates we received from her during the trip, which made us feel she was continuing to oversee our trip. That sort of attention felt very personal and attentive. I would highly recommend our agent and the travel agency to anyone looking to plan a trip "Down Under."

We loved our New Zealand/Australia travel specialist Jo! Our original trip in March 2020 was delayed because of Covid, but Jo kept us updated and then rescheduled our trip. Her suggestions about what to see and do fit in perfectly with what we wanted out of our trip. Taking the trip and all we saw and did was even better than what the terrific itinerary showed. Just a truly awesome trip in every respect!

Our Zicasso travel agent and his company mapped out a great trip to New Zealand and Australia for us. Frankly, it exceeded our high expectations. We told our agent when we wanted to go, what we wanted to see and do, and how much we had budgeted. He got it all done – flights, hotels, ground transportation, and activities – and for less than our budget.

We had only one hiccup on the trip itself, involving a flight mix-up, and that was resolved quickly. Everything else, and it was a four-week trip, went off without a hitch. The accommodations were an eclectic mix of boutique hotels, resort stays, and downtown hotels, but all were four- or five-star. The activities ranged from train rides to cruises to wine-tasting tours to visits to world heritage sites. In short, the trip of a lifetime.