Zicasso's travel designer was extremely helpful in crafting an itinerary and tweaking it based on our review feedback. Within the parameters of the available days, we did and saw what we wanted to and had a balance of scheduled program versus personal free time.
Guides and vendor partners: Our assigned guides for our trip were excellent and personable locals. They were great SMEs and also interesting people to get to know. The time spent with each guide added to the richness of the experience.
Services and servicing throughout the trip: From providing a digital itinerary app with our itinerary easily available, updated with airline boarding passes. Hiccups can happen with travel plans. The travel designer was always aware and tracking, and took proactive steps to final, alternative options. For example, our scheduled hot-air balloon got cancelled and he worked to find an alternative option for the next day, and we recovered. Similarly, when one of the hotel stays wasn't ideal (noise, poor air conditioning), we were given a much better option when we returned for the last stay before departure. Again, issues will come up; he took ownership and worked on our behalf to solve it and seek the best alternative option. We stayed in touch via chat and periodic phone check-ins.
Special and unique: Knowing that it was our anniversary trip, the travel designer added a couple of special treats at a couple of our stays, which we appreciated.
In total, this resulted in a stress-free, highly enjoyable bucket-list trip to Türkiye. Our travel specialist was the best choice to help us experience Türkiye via sights, sounds and taste. I would highly recommend this tour partner. They were very professional, highly accountable, and responsive. Great people all around to deliver a personalized travel experience.
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