Wow! What an amazing trip. From the day of our first contact with our Zicasso agent, we knew she was passionate, knowledgeable, attentive to detail, and thorough. What we didn't realize was how well-connected and highly respected our travel team is in the industry. While on this trip, we heard multiple times that "with our travel agents looking after us, we were sure to have a wonderful trip" and "how much the guides enjoyed working with them." The itinerary we settled on was amazing. The accommodations exceeded our expectations, the drivers and guides were punctual, courteous, helpful, knowledgeable, and professional, and the couple of times we contacted our travel team for assistance/clarifications, our agent’s responses were immediate and most helpful. We highly recommend this travel partner!

Zicasso’s travel agency planned the trip of a lifetime for me and my husband in Sicily. We specified that we wanted to have one cooking class and go to a resort on Salina Island, one of the Aeolian islands easily reached by a high-speed hydrofoil ship. The cooking class in Syracuse was one of the highlights, as the chef was fun and amazing. Our agent arranged for a wonderful boat trip from Salina to Lipari. We ate lunch with our captain and his son. They were both so delightful, telling us about their passion for fishing, cooking, and more. We started the trip in Palermo, where we had a balcony with a view of the city and surrounding mountains. We went to Agrigento, Noto, the Marsala wine region, Syracuse, Salina, and Taormina. We saw Greek temples, Roman mosaics, and had wine tastings and lunch at wineries. We were met by a driver and private guide most days. Some days, per our request, were at leisure. We are thankful to Zicasso for giving us our travel company. This agency was attentive, communicated with us daily, and responded to any concerns in the best possible way. This was our third trip using Zicasso. I have recommended Zicasso to four friends over a few years. They used Zicasso and were just as pleased as I am.

Zicasso’s travel agency was absolutely fabulous! Our travel agent planned the most incredible honeymoon. She really listened and understood what we were looking for, worked with our budget, and helped us make decisions. It was so reassuring to know that after traveling such a far distance from our home in America we would have a travel agent in our local time zone who could help us should we run into any issues. The only thing we had to organize on our own were our flights to and from Africa. And of course, those were the only two "issues" we had. In fact, our flight to Zimbabwe was so delayed that we were stuck overnight in Ethiopia. We were so devastated to be missing our sunset cruise and elephant encounter due to the delay. I made our agent aware of our delay and in no time, she was able to rebook all of our activities to squeeze everything into our itinerary! I was amazed and relieved and so thrilled. It made for a crazy busy 24 hours in Victoria Falls, but I was so grateful for our agent and her efforts. The rest of the trip went off without a hitch. Every tour company was prompt and kind, and every experience was better than the last. Each hotel/accomodation provided us with a special treat for our honeymoon. It truly was perfect. We had the trip of a lifetime and made the most special memories, all thanks to our agent and her company.

Two single women from the US in our seventies, with health issues, wanting to travel to Italy, Croatia, and Paris, turned to Zicasso for help and were connected with our travel company and its agent. From our first contact with her, she became our partner on the journey: a consummate communicator, good listener, detail oriented, thoughtful, patient, and extremely knowledgeable. The confidence and calm she inspired in us with the creative and affordable itinerary she created, including tours with first-class private guides, air/train transport, and charming and comfortable accommodations, resulted in a once-in-a-lifetime experience of wonderful memories. Not only did we have her personal cell number, but we had the names/contacts for drivers and others with whom she coordinated our various travel needs, such that we never felt isolated or "on our own.” We never had the sense that she saw us as dollar signs; rather, she conveyed an honest desire to do the best possible job for us, respecting our budget and our goals. We are so grateful to her.

Zicasso and our travel company made our bucket-list dream vacation to Northern Italy with our friends come true! From the beginning, Zicasso sent us two very different itineraries and quotes from the travel agents they work with. My friends and I also received quotes from four to six other travel agent companies and it quickly became clear that ours (through Zicasso) was quoting us the itinerary we asked for, with the best and most activities and meals included and for the best price! Not only did we receive incredible and responsive service (almost always overnight replies) from one agent, then another, throughout the planning process, but we were also in contact with them daily during our trip! This proved to be incredibly helpful when one of our pieces of luggage was left behind at a hotel and the agent took care of getting it back to us!! All eight of us had the time of our lives as we followed an itinerary that was customized just for us. We were able to stay in beautiful hotels and have incredible experiences that we would not have been able to schedule on our own. All of us were extremely impressed with the service we received and would not hesitate to recommend Zicasso and their travel company to anyone. Do yourselves a favor and book with them!!

My wife and I had an unforgettable 14-day trip to Italy, expertly arranged by Zicasso’s tour company. From start to finish, every detail was meticulously planned, making our experience seamless and enriching. The hotels selected were absolutely first-rate. Each was spotless, comfortable, and ideally located, allowing us to easily walk to many of the top attractions. We especially loved our stay at the hotel in Rome. Our room was incredibly spacious, featuring a separate sitting area and a private rooftop patio, which added a luxurious touch to our stay. The travel company also did an excellent job arranging all our travel logistics. Although we traveled by train, they handled all the transfers to and from the stations, which took the stress out of the process and allowed us to focus on enjoying our journey. One particularly thoughtful service they offered was a group WhatsApp chat for customer support. The staff were responsive and incredibly helpful with any issues or questions that came up throughout the two weeks, making us feel well taken care of the entire time. Without hesitation, I would highly recommend our travel company to anyone considering a tour of Italy. It was a trip of a lifetime and we are so grateful for the memories we made.

My husband and I planned this trip in honor of our 10-year anniversary. Our Zicasso agent listened to our wants and designed a dream trip for us. From the second we landed to us getting on our plane, she and her entire team were helpful with any suggestions and scheduled some last-minute items we requested. Our trip, which included Rome and Florence, included visiting art museums with art historians and visiting lesser-known historical temples with experts in their fields. Our travel company also booked us several great restaurants and gave us a great list of non-tourist shops to visit, where we were able to mingle with local artisans and enjoy a more Italian experience with fewer people. We were truly able to relax and enjoy our vacation, and our travel company was the main reason why. I plan on using them for all future Italy trips and will encourage anyone I talk to to book Italy travel with them.

Our trip to Greece was 100% perfect in every way. I wish I could give more than five stars! Zicasso's travel agent was a rockstar! She discussed with us at length our likes, dislikes, what was most important to us, etc, and then planned a spectacular vacation catered to us. Every last little detail was covered and everything worked out perfectly! Her knowledge and insight were second to none – the hotels, meals, tours, all were amazing and just perfect for our family. The 24/7 support provided by the traveler care team on WhatsApp made us feel like someone was always there to help if we needed it. We made a couple of last-minute changes to plans and our traveler care contact catered to us immediately and seamlessly! We will definitely recommend Zicasso to everyone we know and will be back for another vacation for sure.

Celebrating a milestone anniversary, we sought a travel experience that would be as memorable and special as the occasion itself. Our Zicasso travel agency delivered this and more, providing a “baller” experience that exceeded our wildest dreams. From the onset, their attention to detail was impeccable; they took the time to understand our preferences, which was reflected in the personalized tours focused on architecture and gastronomy. The private local guides in each city were not only fluent in English, but also had an intimate knowledge of their hometowns, offering us a unique and personal perspective. The balance between structured tours and free time was perfect, allowing us to immerse ourselves in the local culture at our own pace. Our team's dedication to crafting our dream trip made our 10th anniversary unforgettable and we cannot recommend them highly enough. Our tour guides and drivers enhanced all facets of our experience and would like to thank them as well. We were picked up upon landing in Madrid. The driver was friendly and well-spoken. On our final day in Madrid, he drove us to the train station. Our local guide in Toledo had a depth of knowledge of the history of this wonderful city, making this one of our favorite destinations. She assisted in finding the right restaurants and shops at which to buy local wares and not the tourist traps that could be found. Our local guide in Seville had the best character of all our guides. He was authentic and knew the area well. It was like being escorted by the governor of the city; I swear, the flamenco dancing didn't start until we arrived. It felt like we were with family at all the restaurants we visited with him. Our local guide in Ronda was knowledgeable about the city and bullfighting culture and history. Walking the oldest bullring was a highlight for me. We couldn't have had a more behind-the-scenes tour of this beautiful city. Our driver to and from Ronda made the two-hour one-way trip smooth and easy. He was a great conversationalist and provided some local eatery recommendations in Seville during our return trip.

Working with the Zicasso travel agency to plan our trip to Japan (Tokyo/Hakone/Kyoto/Kobe) was the best decision we made. We had two meetings (and email traffic) to discuss what type of trip we were looking for, our budget, and how we like to travel. Our agent came back with a fantastic trip based on those discussions. There were so many special activities included that we would never have experienced without her help, from a nigiri-making class to washi paper making, then samurai training and so much more. Our hand-selected guides were also amazing and so well prepared by our agent and the team regarding what types of sights we wanted to see and what some of our travel challenges might be. These guides were knowledgeable, friendly, and felt like my new friends. We also experienced a slight medical issue while on our trip and the agency helped us find a doctor the same day. They seriously went above and beyond. I also loved that we had an app that showed our entire itinerary and that we could message them during the trip with any questions or issues. They would check in to make sure we were having a good time and to see if they could be helpful. We received total white-glove treatment from start to finish. I will absolutely use them for my next trip to Japan!!

Zicasso led me to contract with our travel company for our two-week family trip to Germany in July 2024. The experience was top-notch – concierge travel at its best. Their attention to detail, high level of care in planning, and contact during the trip was beyond anything I have ever experienced. I will definitely use Zicasso and our travel company again!

I don’t even know where to begin singing the praises of Zicasso and their travel company! I have done my share of travel (definitely more within the US than foreign) and planned my share of family trips… and I’m never going back to doing it on my own again! From the minute we submitted our request to Zicasso for a nine-day, family-of-five (parents and three adult girls) trip to Greece, the Zicasso team and their travel company were extremely responsive, knowledgeable, organized, and professional – and the product and customer service they provided was beyond comparison. After the initial request, we had no need for contact with Zicasso (although they did periodically check in with us over the six months between trip planning and departure), so the rest of this review is directed at their travel team and, in particular, our agent. We very much appreciated the level of thought and detail that went into the trip planning, taking into consideration every single note mentioned in the request and subsequent emails. Communications were always very prompt and clear, and payment options were well explained and very convenient. On our departure date, we were ready for take-off and excited about everything our trip included. Then, what we will forever refer to as “The Outage” struck on July 19, canceling our international flight. We fought through the mayhem at O’Hare airport and, by the end of the day, were left with the only option of a flight arriving in Greece two days later than scheduled. Our original trip included three islands, so a two-day delay threw our plans (inter-island flights, tours, multiple hotel rooms at each site) into quite a spin. That evening, as we waited in Chicago to depart, our agent suggested a live call with us – even though it was the middle of night in her time zone – to go over all the options she had organized in response to the interruption. I cannot imagine recovering from this blow to our itinerary without our agent in my corner doing all the scrambling, rebooking, and rescheduling. We were so grateful for her dedication to adapting plans to accommodate the global airline outage; it allowed us to recover the highlights that were important to us and still enjoy a fabulous vacation. During the trip itself, she frequently checked in with us and provided so much helpful information (at one point after a call, one of our daughters exclaimed, “She’s so NICE!”). She even had thoughtful welcome gifts delivered to us and booked an unexpected complimentary excursion for us in sympathy of our travel struggles. Furthermore, now that I’m beginning the ordeal of submitting five travel insurance claims, she has pledged any help we need and is ridiculously quick to respond to every little request I send her for documentation, incurred costs, etc. (I’m trying to figure out a way to snag her from her travel company and convince her to plan my international trips in every country I visit!!)

This was an exceptional, personalized itinerary. All of the private guides were very knowledgeable and extremely accommodating to even last-minute requests. However, by far the most exceptional component of the trip were the caring and attentive employees of the Zicasso travel company. Our agents were absolutely superb and went way beyond their traditional role as travel agents. They became friends who even assisted me in resolving a medical issue and rescheduling our last flight when a strike closed Gatwick Airport. These people truly had your back and you knew you had local friends who could help you with any issue. The itinerary they planned was spectacular, but their service was off the charts and I have never had better. All my six or so trips through Zicasso have been wonderful and this was no exception. The service on this trip was really highlighted by certain unexpected circumstances and our travel company truly excelled.

We recently returned from a magnificent trip to Italy, where we had the pleasure of exploring Rome, Florence, and Venice. This incredible journey was made seamless and memorable thanks to the exceptional services provided by Zicasso's travel company. From the moment we landed in Rome to our departure, every detail was meticulously handled. The internal travels between cities were smooth and the sightseeing arrangements were nothing short of spectacular. Each city’s guide was knowledgeable and enthusiastic, bringing the rich history and culture of Italy to life in an engaging manner. One of the standout aspects of the service was the restaurant bookings. Every meal was a delightful experience, with each restaurant offering a taste of authentic Italian cuisine in beautiful settings. Whether it was a quaint trattoria in Florence or a canalside restaurant in Venice, the dining experiences were superb. Communication was another area where our travel team excelled. They created a dedicated WhatsApp group for our trip, which proved to be incredibly efficient for real-time updates and quick responses to any queries we had. This added a personal touch and made us feel well-supported throughout our journey. Overall, the experience with our travel company was nothing short of excellent. They went above and beyond to ensure our trip was enjoyable and hassle-free. I highly recommend their services to anyone looking to explore the wonders of Italy. Thank you for making our trip unforgettable!

We had an outstanding adventure! This was our third Zicasso trip – a complex, two-week vacation with six people, ourselves, adult children and their significant others across Germany and Austria. We had many standard (wine tasting, castle touring) and non-standard (canyoning, via ferratas) requests, and Zicasso’s travel company did an amazing job of connecting us with incredible tour guides. The key for me, and what really helps me come back to Zicasso again and again, is "connecting the dots". Our travel company perfectly set up all of our logistics and travel arrangements. On one occasion, things were not quite perfect and they quickly remedied the issue. In addition, they quickly received our feedback during the trip and gave suggestions and/or alternative plans. The adventure was amazing!

Absolutely everything about our first trip to Chile and Peru was exceptional, due in large part to the brilliant, personally tailored itinerary designed by Zicasso’s travel agent. Communication with him from the onset was exceptional; at times I’m sure it was late at night or on the weekends when I messaged from Australia, yet his responses were pretty much immediate. He was excellent at planning every last detail, including fabulous accommodation, wonderful restaurants, sightseeing must-dos, train travel and transfers, skilled drivers, as well as access to exceptionally knowledgeable and personable guides who became “friends” through their ability to interact with and read our small group. Our agent was also always open to discuss our ideas and wishes, offering sage advice at all times. He also organized our itinerary to take into account adapting to high altitudes, which was greatly appreciated. We will definitely travel back to South America and could not imagine being looked after by another agency as well as we were by ours.

This trip through the Basque region had everything: beautiful beaches, lush scenery, history, delicious food, outdoor activities, knowledgeable and friendly guides, wine culture, local flavor, and unique experiences (running with the bulls and a bullfight). Every hotel was very comfortable (even iconic in some instances) and well-located. We experienced great service from the drivers and all the people we encountered. There is not a thing I would change. Our travel agent simply nailed exactly what we wanted. Our local support person was attentive and responsive, and made changes along the way to enhance the trip.

Oh my goodness, where do we even start with our incredible journey to Paris and Zurich organized by Zicasso’s tour company? It was seriously like a dream come true! Your drivers have access to the best vehicles and introduce you to an experience that feels so luxurious and elevated. Never let them go!!!!! Every driver we had was phenomenal. Quiet, professional, efficient, and supportive. Paris was absolutely enchanting. From the moment we arrived at Charles de Gaulle Airport and were whisked away by our amazing driver to the hotel, we knew we were in for something special. The hotel was just perfect; so charming with its French decor. And that breakfast! Fresh croissants, delicious coffee, and that delightful French ambiance. It was the perfect start to each day of exploring the city. And let's talk about our walking tour guide in Paris. She was an absolute gem. She took us through the winding streets of the Latin District, sharing stories of artists and poets, giving us a masterclass in French art and history. We had a front-row gourmet seat at the Moulin Rouge. Talk about an unforgettable experience! One of the highlights was definitely our wine and cheese tour. We sampled the most exquisite cheeses and wines, learning about the rich culinary traditions of France. And of course, no trip to Paris is complete without a visit to a French pharmacy. We stocked up on skincare products like there was no tomorrow! And then Zurich. Oh Zurich, you stole our hearts! The hotel was pure luxury. The spa experience was out of this world, like floating on a cloud of relaxation. Our guide in Zurich was so knowledgeable and fun. He took us for a fondue feast, shared stories of Zurich's gold coast, and even treated us to a tour of a well-known chocolate factory. Heaven! Overall, our trip was the perfect blend of relaxation and adventure. We soaked in the culture, indulged in gourmet delights, and made memories to last a lifetime. We can't wait to share all the stunning photos and insider tips with our followers. It was truly an experience to remember!

I have traveled all over the world with Zicasso. I have many adjectives to describe their work, but flawless is the best one. They are masters of logistics, getting you to your activities in comfort. Once your custom itinerary is set, you can count on getting from place to place seamlessly and privately. The trip to five countries that I have just returned from was organized by a Zicasso travel partner who was even available during the trip in the event of any issues, which are a rarity. All the guides are personable and ensure all goes as planned. Using Zicasso goes beyond just going places because they provide a history lesson of each place and you can ask as many questions as necessary. I would especially like to mention my guide in Tokyo, who shared her many thoughts on Japanese pop culture and customs. Also, my guide in Bangkok, who was more like a friend in the city than a tour guide. As a world traveler, I can say that Zicasso is the best in travel, bar none. Thank you, Zicasso, for creating another perfect vacation!

I recently had the pleasure of working with a Zicasso travel agent to plan a vacation to Greece and I couldn't have been more thrilled with the experience. From the very beginning, she truly listened to all our requests and crafted a vacation that perfectly matched our vision. Having everything meticulously set up for us, along with her contact information for any on-the-go questions, made our trip incredibly smooth and stress-free. Every detail was handled with such professionalism and care. The transfers she arranged were consistently first class, ensuring we traveled in comfort and style. Her dinner recommendations were outstanding, offering dining experiences far superior to anything we could have found on Pinterest. At every restaurant, we had the best tables, with stunning views and top-notch service. Our travel agency went above and beyond by checking us in for ferries and flights whenever needed and sending timely reminders for transfers and reservations. Her long list of ideas to fill our free time, along with the fascinating information about the area and culture, made our trip even more enriching. Our group presented a unique challenge, with four ladies ranging from a 20-year-old to an 80-year-old. Our agent expertly selected hotels and excursions that catered to all our needs and preferences. Some of the highlights included a magical catamaran cruise in Mykonos, an unforgettable wine tour in Santorini, and a series of amazing dinner spots that left us in awe. The entire trip was seamless and enjoyable, thanks to our tour operator's expertise and dedication. I can't imagine ever planning a trip on my own again. Having an expert like her is absolutely the way to go for a truly unforgettable travel experience. Five stars!

The Zicasso tour company gave us the trip of a lifetime and I’m so thankful we chose them. For our three-week trip, we asked to learn about Scottish history and, most importantly, get out of the cities, meet the people, and experience Scotland. We asked and they listened! Our itinerary, which was beautifully detailed, took us to important places of history and beautiful locations. We expected both, but what we received was beyond our expectations. In addition to an amazing itinerary, the accommodations were wonderful, the food was delicious, and the hospitality warming. I especially appreciated the outstanding communication. The trip planner was fantastic! From day one, he was our contact for planning. I had a million questions/requests and he always quickly responded. His emails were light-hearted and this Scottish stranger soon became a friend. During our trip, any questions were quickly answered by the local staff, who were just as friendly! This company lives up to its name. Near the end of our trip, several Scots asked us where we’d traveled and what we’d seen. Their response was always, “I’ve never been there, but I’ve always wanted to go!”.

Our family trip to Italy was absolutely perfect! We loved every moment of every day and we are extraordinarily grateful to our Zicasso travel agent for designing such a magical, once-in-a-lifetime experience for our family. Every accommodation was spectacular, every tour guide was lovely, and every driver showed up right on time and got us where we needed to go with no drama. Even the train company that was booked for us was the only one not on strike the day we left Rome! I truly cannot express our appreciation and satisfaction with the entire process of working with our agent (who we found through Zicasso). This was the first time we've traveled using a travel company to help organize the entire trip and I don't think we'll ever travel without this type of help again. They helped us translate our vision for the vacation into a perfect itinerary. It allowed us to experience and appreciate so many of the cultural and historical aspects of Italy better than we ever could have on our own. Grazie mille!!!

This vacation was sensational from beginning to end. The hotel choices were absolutely perfect. The tours were extremely fun and educational. We never got bored and were always engaged in conversations. The drivers and staff members at all locations were spot on, friendly, and so helpful with everything, from recommendations to conversations on the histories of those towns with small tour guides. This vacation was epic; we had uptime and downtime, making it awesome to recharge our batteries. It was beautiful from day one to day 13. Imagine; we visited Venice, Lake Garda, Florence, Cortona, Sorrento, Amalfi, Positano, Ravello, Capri, Naples, and Rome. In between, we had wine tastings, cooking classes, and several private boat adventures. Everything was private, which was so special and unique. We have over 600 memorable pictures and unlimited memories for a lifetime. We are extremely happy we chose this company and Zicasso as our travel experts; it was the best decision we have ever made. We thank you all from the bottom of our hearts; we enjoyed every moment, thank you. We have already highly recommended your firm to several doctor friends of ours who will be calling you.

Zicasso matched me with the perfect booking agent! The team well exceeded my expectations in the planning, booking, and travel support during our trip. Our agent was the perfect person with whom to plan this trip of a lifetime. The package waiting for us at our hotel in London was organized to perfection. The booked tickets were attached by day and the overall agenda gave a summary of what each day would bring, including which tickets would be needed. It couldn't have been any easier. Our agents coordinated all of this and didn't miss a single thing. I also had phone numbers for all of the drivers/guides in the event of an issue (none occurred). During the pandemic, and indeed a year or two before, I had been obsessively reading Discover Britain and planning a trip based upon historical points of interest (Edward IV; Tudors: Stuarts, etc.). Our agent and I put the trip together over about seven to eight months, meticulously going through my list of sites to determine which ones would logically work best for travel by car. My geographical knowledge of the UK was woefully lacking, so our agent was instrumental in putting together a fantastic historical tour across England, Wales, and Scotland, one that could be accomplished in 17 days! I literally worried about nothing on the trip. Our drivers and guides were always at the predetermined pick-up points and were incredibly knowledgeable about the history of all of the regions. Our guide in Scotland was particularly engaging – full of energy, humor, and anecdotes. He also instinctively knew when to let my husband and me explore on our own. It was absolutely perfect. I discovered Zicasso through my brother, who had used them for a trip to France. I encountered problems trying to put a bespoke trip together on my own. Using Discover Britain as a resource, I contacted agents who had placed ads in the magazine, but to no avail. It seemed no one could customize a trip. Enter Zicasso, and the rest is history...

From the moment we booked our safari with the Zicasso travel agency, we knew we were in for an extraordinary experience. Their attention to detail, personalized service, and commitment to excellence truly set them apart. Tailored Itinerary: the agency crafted a perfectly balanced itinerary that exceeded our expectations. From a well-thought-out itinerary to explore Cape Town and the surrounding areas to the thrilling game drives and serene sunsets, every moment felt carefully curated. Expert Guides: Our guides were not only knowledgeable about wildlife, but also passionate about conservation. Their stories and insights enriched our journey. Special kudos to the guides and lodge staff, waiters, game-drive rangers, and trackers who went above and beyond. Luxury and Comfort: The accommodations were top-notch, blending seamlessly with the natural surroundings. We felt pampered, yet connected to the wild. Local: The carefully planned trip and flawless execution indicated that this was a local travel agency, and that made all the difference. Their local knowledge helped tremendously in the planning stage and made every day feel like a special celebration of our 26th wedding anniversary. Flawless Execution: Flawless logistics ensured our trip flowed logically and seamlessly. My wife and I have traveled quite a bit, and this is the first time we have not had to worry about a single thing during a trip. In summary, the travel company turned our dream safari into a reality. We’re grateful for their expertise, warmth, and professionalism. Anyone planning an African adventure should look no further than here!

In general, I am very critical of customer service in all facets of my family's daily life. That said, the Zicasso travel agency offered the best customer service I have ever encountered in my 50 years! Our 10-day trip to Italy was absolutely phenomenal thanks to the hard work of everyone affiliated with the travel company, from the owners down to every tour guide and driver. From the moment I started working on an itinerary with the agent, the service was exceptional – gracious, accommodating, patient, and helpful. For nearly a year, there were constant updates emailed to me, especially every time I wanted to add or delete an excursion. I can't say enough about the agent and her team. Once we were on our trip, the team called us every few days just to make sure we were okay. And during our trip, they kindly answered every little question I had. All I had to do was text them, even something as simple as, "What should I tip?". Before our trip even ended, my family and I were already talking about using the company again for another trip. Incredible!

We had a fantastic trip with the Zicasso travel company. They helped us plan the perfect itinerary for our family (two adults and three kids aged 17, 14, and 10). They listened to our desires for an active family vacation and went above and beyond with all of the details! We spent two full weeks in Croatia and had so many memorable and beautiful experiences. They set up friendly, knowledgeable drivers in a comfortable air-conditioned van. The accommodations they booked were all fantastic, from boutique hotels in the middle of the old towns in Zadar and Split to larger resort hotels in Hvar and Dubrovnik. Our favorite experiences were ones we would have never found on our own, including a private biking tour and dinner at a restaurant in old town Hvar, a boat ride to Trogir, and the Blue Lagoon out of Split, with a stop at the most marvelous island for the most impressive and fancy lunch I've ever had. Other highlights were a history and gastronomy tour in Split; a biking tour outside of Dubrovnik, followed by a cooking class and amazing home-cooked meal at a family home; a kayaking tour out of Hvar; a private boat tour to the Blue Cave, with snorkeling; and a visit to Mali Ston to enjoy fresh oysters on the boat of the oyster farm owner, who explained how they caught the oysters and treated us to the freshest oysters and mussels we've ever had! Our contact from the travel agency was always very quick to answer questions before and during the trip. We loved Croatia – the history is amazing, the people are friendly, the food is great, the architecture is stunning, the national parks are gorgeous, and there is so much to do and experience. Everywhere we went, we felt 100% safe, and everything was very clean. The Adriatic Sea has crystal-clear, beautiful water. You absolutely must visit Plitvice Lakes (stunning waterfalls and lake) and Krka National Park if you have time. It is beautiful, less crowded than Plitvice, and teeming with frogs, which my boys loved finding. Split was my absolute favorite city. It’s amazing how they have incorporated newer architecture among the centuries-old buildings for an amazing old-town experience. Dubrovnik has stunning ancient walls and fortresses, Zadar is beautiful and has a great waterfront promenade, and Hvar is a vibrant and fun beach town. The travel agency always set us up with local guides and drivers who really added to our experience. We loved having private tours instead of being with a huge group! I'm so glad we booked through them and would encourage others to do the same!

This was one of the most beautiful and amazing trips my husband and I have ever been on! Zicasso's travel partner did such a wonderful job planning it and was so positive, helpful, and supportive throughout the entire trip. (Our agent even provided her own cell/mobile number and was so responsive, kind, and helpful when we contacted her with questions/concerns during the trip). The hotels they booked for us were so beautiful and scenic, and the level of service provided by the hotel staff was outstanding. They were so helpful and kind, and treated us like family. The teams at the Lake Como, Lake Garda, and Venice hotels were especially amazing, kind, and helpful with everything, including restaurant recommendations and accommodating our special requests, like trying to make me a hair appointment in Italy. We found out from one of our tour guides that it’s harder to make a hair appointment than an appointment with a lawyer. They also found our lost trip info folder for us. All the other arrangements (tickets/vouchers, transportation/transfers, reservations, tours, etc), information, and recommendations provided by our travel agent and her team were excellent. The Lake Como motor boat tour to Villa del Balbianello, on a beautiful Venetian wooden boat, was so amazing and interesting, and the boat captain and tour guide were the best. They were so friendly. The Varenna hiking tour guide was so warm and friendly, and provided a great experience for us. The boat tour on Lake Garda on our wedding anniversary was another beautiful and amazing experience, and we were so grateful for our boat captain. He was so kind, fun, and caring. He even arranged for someone to meet him on the way with superglue so he could fix some decorative trim that started falling off my sandal! Everyone was really helpful and pleasant during our trip. Almost every person we interacted with was really great. There were so many special, thoughtful, bespoke touches arranged by our travel agent and her team. This trip was the perfect combination of tours and quality time to explore on our own. The whole trip was such a wonderful, magical blessing, and we cannot thank our travel agent, her team, and all the people they made arrangements with enough for making this happen for us! We also really appreciate Zicasso for their help! We have already recommended Zicasso and this travel agency to people we know and we will definitely be reaching out to them for any future trips to Italy. We also plan to use Zicasso for any future travel in other areas of the world. Thank you all!

Initially intrigued by your business model, I clicked on Zicasso, and from that moment on, my travel experience was simply amazing! Zicasso matches you with a couple of local travel agents whom they have vetted. I felt confident in this process, knowing Zicasso had our backs as we began to plan our trip. We then worked extensively with the suggested travel partners, ultimately choosing ours. All involved were friendly, knowledgeable, and thorough. Communication via email, phone, and Zoom worked pretty well. We were able to drill down on exactly what we wanted. Highly customizable and flexible, we were able to work within our budget and fine-tune our trip. The team was professional and helpful throughout our trip. From the excellent hotels, drivers, guides, and tours, we knew we had made the right choice! We are spreading the news to other travelers that engaging Zicasso and their travel planners is the only way to go. See the world with confidence in a unique, pampered way! Thank you!

This was our third experience with the travel company, Zicasso. Their approach to organizing travel is remarkable. They align themselves with some of the best local travel agents who have first-hand knowledge of the cities we have selected to visit. Each time has been nothing short of amazing! For this trip to northern Italy, we were put in touch with our travel agent who wasted no time calling us to get to know us, our interests, and the places we'd most like to see. He listened and made some suggestions, and then, without any delay, put together the most perfect itinerary for us. He made sure to leave room in our schedule for time on our own to explore, which we greatly appreciated because we did not want to be running a marathon of cities; we wanted to savor each one. Our agency selected the most wonderful local drivers, tour guides, and experiences. Everyone was truly such a pleasure to get to know and they all seemed to really express such a passion for what they were doing and the areas we visited, all with an incredible wealth of knowledge that they happily shared. Our travel team hand-held us throughout the trip, calling periodically to make sure all was OK, leaving us feeling comforted that we were being looked after throughout. We cannot thank our agent and his team enough for making our trip magical and a memory we will never forget!

I cannot begin to tell you how wonderful the trip was and how grateful we are to Zicasso's travel partner. If there were 10 stars as the rating, I would give everyone a "10+". From the very beginning of the process, they listened to what I was hoping to accomplish with our vacation. They thoughtfully planned the itinerary for us and the most perfect vacation we have ever had. Two weeks in Costa Rica – the perfect blend of exploration, relaxation time, hiking, and spending time with those in the local communities – was exactly what we were hoping for. Every driver/tour guide was absolutely wonderful; it actually made me sad to leave. We felt like we made friends forever. Since our return, I have recommended Zicasso and their partner to 10 people and will continue to sing their praises for a long time. Thank you for giving us such a wonderful experience.

I had a seamless Italian adventure, thanks to my Zicasso travel agent! I recently embarked on a solo journey through Italy, spanning six vibrant cities: Rome, Bologna, Turin, Milan, Verona, and Venice. From the moment I connected with Zicasso's travel agent, I knew I was in for a treat. The agent's dedication to ensuring a seamless travel experience was evident from the start. Her meticulous planning and attention to detail ensured every aspect of my trip received proper care. Whether it was booking accommodations, arranging transportation, or suggesting must-see attractions, she was always a step ahead. What truly set her apart was her unwavering support and availability. In addition, she was always just a message or phone call away, ready to address any concerns or queries. This level of responsiveness and commitment truly made me feel supported and cared for throughout my journey. Navigating between six cities could have been overwhelming, but thanks to my trip planner’s expert guidance, it was nothing short of magical. Each destination unfolded effortlessly, allowing me to immerse myself fully in the beauty and charm of Italy without any stress or hassle. Her passion for her work shone through in everything she did. Her knowledge of Italy's hidden gems, coupled with her warm and friendly demeanor, made for an unforgettable travel experience. Thanks to her, I not only explored iconic landmarks, but also discovered lesser-known treasures that added depth and richness to my adventure. In conclusion, Zicasso's travel partner was a true gem in the world of travel planning. Her dedication, expertise, and genuine care for her clients make her the perfect professional travel planner for anyone looking to explore the wonders of Italy. My journey wouldn't have been the same without her, and for that, I am incredibly grateful. Grazie mille for making my Italian dream a reality!

My overall comments on the trip are fantastic. My wife and I spent nine days in Spain: three in Barcelona, two in Bilbao and Rioja, two in San Sebastián, and two in Madrid, with a day trip to Toledo. We were in Spain from April 19 to 28. I believe we were there before the height of the tourist season, so I feel it may have been less crowded, which was great for us. It was a great vacation!

The Zicasso agent and her team of professionals provided top-notch service and addressed all our questions and concerns prior to us making the decision to go with this company, leading up to our departure, and during the trip itself. I told our agent in a personal email that if I could put her company's services to song, it would be "Simply the best… Better than all the rest”. Every aspect of the trip met expectations and most (approximately 98%) exceeded. Anyone considering travel to Australia and New Zealand, and needing assistance in building a quality itinerary, should consider this company. We were thrilled by the planned activities and also appreciated the free time that allowed us to explore new areas or revisit what we had previously seen. The trip made memories that will last a lifetime... or at least until we decide to go back!!!

Our trip to Greece was 100% perfect in every way. I wish I could give more than five stars! Zicasso's travel agent was a rockstar! She discussed with us at length our likes, dislikes, what was most important to us, etc, and then planned a spectacular vacation catered to us. Every last little detail was covered and everything worked out perfectly! Her knowledge and insight were second to none – the hotels, meals, tours, all were amazing and just perfect for our family. The 24/7 support provided by the traveler care team on WhatsApp made us feel like someone was always there to help if we needed it. We made a couple of last-minute changes to plans and our traveler care contact catered to us immediately and seamlessly! We will definitely recommend Zicasso to everyone we know and will be back for another vacation for sure.

Celebrating a milestone anniversary, we sought a travel experience that would be as memorable and special as the occasion itself. Our Zicasso travel agency delivered this and more, providing a “baller” experience that exceeded our wildest dreams. From the onset, their attention to detail was impeccable; they took the time to understand our preferences, which was reflected in the personalized tours focused on architecture and gastronomy. The private local guides in each city were not only fluent in English, but also had an intimate knowledge of their hometowns, offering us a unique and personal perspective. The balance between structured tours and free time was perfect, allowing us to immerse ourselves in the local culture at our own pace. Our team's dedication to crafting our dream trip made our 10th anniversary unforgettable and we cannot recommend them highly enough. Our tour guides and drivers enhanced all facets of our experience and would like to thank them as well. We were picked up upon landing in Madrid. The driver was friendly and well-spoken. On our final day in Madrid, he drove us to the train station. Our local guide in Toledo had a depth of knowledge of the history of this wonderful city, making this one of our favorite destinations. She assisted in finding the right restaurants and shops at which to buy local wares and not the tourist traps that could be found. Our local guide in Seville had the best character of all our guides. He was authentic and knew the area well. It was like being escorted by the governor of the city; I swear, the flamenco dancing didn't start until we arrived. It felt like we were with family at all the restaurants we visited with him. Our local guide in Ronda was knowledgeable about the city and bullfighting culture and history. Walking the oldest bullring was a highlight for me. We couldn't have had a more behind-the-scenes tour of this beautiful city. Our driver to and from Ronda made the two-hour one-way trip smooth and easy. He was a great conversationalist and provided some local eatery recommendations in Seville during our return trip.

Working with the Zicasso travel agency to plan our trip to Japan (Tokyo/Hakone/Kyoto/Kobe) was the best decision we made. We had two meetings (and email traffic) to discuss what type of trip we were looking for, our budget, and how we like to travel. Our agent came back with a fantastic trip based on those discussions. There were so many special activities included that we would never have experienced without her help, from a nigiri-making class to washi paper making, then samurai training and so much more. Our hand-selected guides were also amazing and so well prepared by our agent and the team regarding what types of sights we wanted to see and what some of our travel challenges might be. These guides were knowledgeable, friendly, and felt like my new friends. We also experienced a slight medical issue while on our trip and the agency helped us find a doctor the same day. They seriously went above and beyond. I also loved that we had an app that showed our entire itinerary and that we could message them during the trip with any questions or issues. They would check in to make sure we were having a good time and to see if they could be helpful. We received total white-glove treatment from start to finish. I will absolutely use them for my next trip to Japan!!

Zicasso led me to contract with our travel company for our two-week family trip to Germany in July 2024. The experience was top-notch – concierge travel at its best. Their attention to detail, high level of care in planning, and contact during the trip was beyond anything I have ever experienced. I will definitely use Zicasso and our travel company again!

I don’t even know where to begin singing the praises of Zicasso and their travel company! I have done my share of travel (definitely more within the US than foreign) and planned my share of family trips… and I’m never going back to doing it on my own again! From the minute we submitted our request to Zicasso for a nine-day, family-of-five (parents and three adult girls) trip to Greece, the Zicasso team and their travel company were extremely responsive, knowledgeable, organized, and professional – and the product and customer service they provided was beyond comparison. After the initial request, we had no need for contact with Zicasso (although they did periodically check in with us over the six months between trip planning and departure), so the rest of this review is directed at their travel team and, in particular, our agent. We very much appreciated the level of thought and detail that went into the trip planning, taking into consideration every single note mentioned in the request and subsequent emails. Communications were always very prompt and clear, and payment options were well explained and very convenient. On our departure date, we were ready for take-off and excited about everything our trip included. Then, what we will forever refer to as “The Outage” struck on July 19, canceling our international flight. We fought through the mayhem at O’Hare airport and, by the end of the day, were left with the only option of a flight arriving in Greece two days later than scheduled. Our original trip included three islands, so a two-day delay threw our plans (inter-island flights, tours, multiple hotel rooms at each site) into quite a spin. That evening, as we waited in Chicago to depart, our agent suggested a live call with us – even though it was the middle of night in her time zone – to go over all the options she had organized in response to the interruption. I cannot imagine recovering from this blow to our itinerary without our agent in my corner doing all the scrambling, rebooking, and rescheduling. We were so grateful for her dedication to adapting plans to accommodate the global airline outage; it allowed us to recover the highlights that were important to us and still enjoy a fabulous vacation. During the trip itself, she frequently checked in with us and provided so much helpful information (at one point after a call, one of our daughters exclaimed, “She’s so NICE!”). She even had thoughtful welcome gifts delivered to us and booked an unexpected complimentary excursion for us in sympathy of our travel struggles. Furthermore, now that I’m beginning the ordeal of submitting five travel insurance claims, she has pledged any help we need and is ridiculously quick to respond to every little request I send her for documentation, incurred costs, etc. (I’m trying to figure out a way to snag her from her travel company and convince her to plan my international trips in every country I visit!!)

This was an exceptional, personalized itinerary. All of the private guides were very knowledgeable and extremely accommodating to even last-minute requests. However, by far the most exceptional component of the trip were the caring and attentive employees of the Zicasso travel company. Our agents were absolutely superb and went way beyond their traditional role as travel agents. They became friends who even assisted me in resolving a medical issue and rescheduling our last flight when a strike closed Gatwick Airport. These people truly had your back and you knew you had local friends who could help you with any issue. The itinerary they planned was spectacular, but their service was off the charts and I have never had better. All my six or so trips through Zicasso have been wonderful and this was no exception. The service on this trip was really highlighted by certain unexpected circumstances and our travel company truly excelled.

We recently returned from a magnificent trip to Italy, where we had the pleasure of exploring Rome, Florence, and Venice. This incredible journey was made seamless and memorable thanks to the exceptional services provided by Zicasso's travel company. From the moment we landed in Rome to our departure, every detail was meticulously handled. The internal travels between cities were smooth and the sightseeing arrangements were nothing short of spectacular. Each city’s guide was knowledgeable and enthusiastic, bringing the rich history and culture of Italy to life in an engaging manner. One of the standout aspects of the service was the restaurant bookings. Every meal was a delightful experience, with each restaurant offering a taste of authentic Italian cuisine in beautiful settings. Whether it was a quaint trattoria in Florence or a canalside restaurant in Venice, the dining experiences were superb. Communication was another area where our travel team excelled. They created a dedicated WhatsApp group for our trip, which proved to be incredibly efficient for real-time updates and quick responses to any queries we had. This added a personal touch and made us feel well-supported throughout our journey. Overall, the experience with our travel company was nothing short of excellent. They went above and beyond to ensure our trip was enjoyable and hassle-free. I highly recommend their services to anyone looking to explore the wonders of Italy. Thank you for making our trip unforgettable!

We had an outstanding adventure! This was our third Zicasso trip – a complex, two-week vacation with six people, ourselves, adult children and their significant others across Germany and Austria. We had many standard (wine tasting, castle touring) and non-standard (canyoning, via ferratas) requests, and Zicasso’s travel company did an amazing job of connecting us with incredible tour guides. The key for me, and what really helps me come back to Zicasso again and again, is "connecting the dots". Our travel company perfectly set up all of our logistics and travel arrangements. On one occasion, things were not quite perfect and they quickly remedied the issue. In addition, they quickly received our feedback during the trip and gave suggestions and/or alternative plans. The adventure was amazing!

Absolutely everything about our first trip to Chile and Peru was exceptional, due in large part to the brilliant, personally tailored itinerary designed by Zicasso’s travel agent. Communication with him from the onset was exceptional; at times I’m sure it was late at night or on the weekends when I messaged from Australia, yet his responses were pretty much immediate. He was excellent at planning every last detail, including fabulous accommodation, wonderful restaurants, sightseeing must-dos, train travel and transfers, skilled drivers, as well as access to exceptionally knowledgeable and personable guides who became “friends” through their ability to interact with and read our small group. Our agent was also always open to discuss our ideas and wishes, offering sage advice at all times. He also organized our itinerary to take into account adapting to high altitudes, which was greatly appreciated. We will definitely travel back to South America and could not imagine being looked after by another agency as well as we were by ours.

This trip through the Basque region had everything: beautiful beaches, lush scenery, history, delicious food, outdoor activities, knowledgeable and friendly guides, wine culture, local flavor, and unique experiences (running with the bulls and a bullfight). Every hotel was very comfortable (even iconic in some instances) and well-located. We experienced great service from the drivers and all the people we encountered. There is not a thing I would change. Our travel agent simply nailed exactly what we wanted. Our local support person was attentive and responsive, and made changes along the way to enhance the trip.

Oh my goodness, where do we even start with our incredible journey to Paris and Zurich organized by Zicasso’s tour company? It was seriously like a dream come true! Your drivers have access to the best vehicles and introduce you to an experience that feels so luxurious and elevated. Never let them go!!!!! Every driver we had was phenomenal. Quiet, professional, efficient, and supportive. Paris was absolutely enchanting. From the moment we arrived at Charles de Gaulle Airport and were whisked away by our amazing driver to the hotel, we knew we were in for something special. The hotel was just perfect; so charming with its French decor. And that breakfast! Fresh croissants, delicious coffee, and that delightful French ambiance. It was the perfect start to each day of exploring the city. And let's talk about our walking tour guide in Paris. She was an absolute gem. She took us through the winding streets of the Latin District, sharing stories of artists and poets, giving us a masterclass in French art and history. We had a front-row gourmet seat at the Moulin Rouge. Talk about an unforgettable experience! One of the highlights was definitely our wine and cheese tour. We sampled the most exquisite cheeses and wines, learning about the rich culinary traditions of France. And of course, no trip to Paris is complete without a visit to a French pharmacy. We stocked up on skincare products like there was no tomorrow! And then Zurich. Oh Zurich, you stole our hearts! The hotel was pure luxury. The spa experience was out of this world, like floating on a cloud of relaxation. Our guide in Zurich was so knowledgeable and fun. He took us for a fondue feast, shared stories of Zurich's gold coast, and even treated us to a tour of a well-known chocolate factory. Heaven! Overall, our trip was the perfect blend of relaxation and adventure. We soaked in the culture, indulged in gourmet delights, and made memories to last a lifetime. We can't wait to share all the stunning photos and insider tips with our followers. It was truly an experience to remember!

I have traveled all over the world with Zicasso. I have many adjectives to describe their work, but flawless is the best one. They are masters of logistics, getting you to your activities in comfort. Once your custom itinerary is set, you can count on getting from place to place seamlessly and privately. The trip to five countries that I have just returned from was organized by a Zicasso travel partner who was even available during the trip in the event of any issues, which are a rarity. All the guides are personable and ensure all goes as planned. Using Zicasso goes beyond just going places because they provide a history lesson of each place and you can ask as many questions as necessary. I would especially like to mention my guide in Tokyo, who shared her many thoughts on Japanese pop culture and customs. Also, my guide in Bangkok, who was more like a friend in the city than a tour guide. As a world traveler, I can say that Zicasso is the best in travel, bar none. Thank you, Zicasso, for creating another perfect vacation!

I recently had the pleasure of working with a Zicasso travel agent to plan a vacation to Greece and I couldn't have been more thrilled with the experience. From the very beginning, she truly listened to all our requests and crafted a vacation that perfectly matched our vision. Having everything meticulously set up for us, along with her contact information for any on-the-go questions, made our trip incredibly smooth and stress-free. Every detail was handled with such professionalism and care. The transfers she arranged were consistently first class, ensuring we traveled in comfort and style. Her dinner recommendations were outstanding, offering dining experiences far superior to anything we could have found on Pinterest. At every restaurant, we had the best tables, with stunning views and top-notch service. Our travel agency went above and beyond by checking us in for ferries and flights whenever needed and sending timely reminders for transfers and reservations. Her long list of ideas to fill our free time, along with the fascinating information about the area and culture, made our trip even more enriching. Our group presented a unique challenge, with four ladies ranging from a 20-year-old to an 80-year-old. Our agent expertly selected hotels and excursions that catered to all our needs and preferences. Some of the highlights included a magical catamaran cruise in Mykonos, an unforgettable wine tour in Santorini, and a series of amazing dinner spots that left us in awe. The entire trip was seamless and enjoyable, thanks to our tour operator's expertise and dedication. I can't imagine ever planning a trip on my own again. Having an expert like her is absolutely the way to go for a truly unforgettable travel experience. Five stars!

The Zicasso tour company gave us the trip of a lifetime and I’m so thankful we chose them. For our three-week trip, we asked to learn about Scottish history and, most importantly, get out of the cities, meet the people, and experience Scotland. We asked and they listened! Our itinerary, which was beautifully detailed, took us to important places of history and beautiful locations. We expected both, but what we received was beyond our expectations. In addition to an amazing itinerary, the accommodations were wonderful, the food was delicious, and the hospitality warming. I especially appreciated the outstanding communication. The trip planner was fantastic! From day one, he was our contact for planning. I had a million questions/requests and he always quickly responded. His emails were light-hearted and this Scottish stranger soon became a friend. During our trip, any questions were quickly answered by the local staff, who were just as friendly! This company lives up to its name. Near the end of our trip, several Scots asked us where we’d traveled and what we’d seen. Their response was always, “I’ve never been there, but I’ve always wanted to go!”.

Our family trip to Italy was absolutely perfect! We loved every moment of every day and we are extraordinarily grateful to our Zicasso travel agent for designing such a magical, once-in-a-lifetime experience for our family. Every accommodation was spectacular, every tour guide was lovely, and every driver showed up right on time and got us where we needed to go with no drama. Even the train company that was booked for us was the only one not on strike the day we left Rome! I truly cannot express our appreciation and satisfaction with the entire process of working with our agent (who we found through Zicasso). This was the first time we've traveled using a travel company to help organize the entire trip and I don't think we'll ever travel without this type of help again. They helped us translate our vision for the vacation into a perfect itinerary. It allowed us to experience and appreciate so many of the cultural and historical aspects of Italy better than we ever could have on our own. Grazie mille!!!

This vacation was sensational from beginning to end. The hotel choices were absolutely perfect. The tours were extremely fun and educational. We never got bored and were always engaged in conversations. The drivers and staff members at all locations were spot on, friendly, and so helpful with everything, from recommendations to conversations on the histories of those towns with small tour guides. This vacation was epic; we had uptime and downtime, making it awesome to recharge our batteries. It was beautiful from day one to day 13. Imagine; we visited Venice, Lake Garda, Florence, Cortona, Sorrento, Amalfi, Positano, Ravello, Capri, Naples, and Rome. In between, we had wine tastings, cooking classes, and several private boat adventures. Everything was private, which was so special and unique. We have over 600 memorable pictures and unlimited memories for a lifetime. We are extremely happy we chose this company and Zicasso as our travel experts; it was the best decision we have ever made. We thank you all from the bottom of our hearts; we enjoyed every moment, thank you. We have already highly recommended your firm to several doctor friends of ours who will be calling you.

Zicasso matched me with the perfect booking agent! The team well exceeded my expectations in the planning, booking, and travel support during our trip. Our agent was the perfect person with whom to plan this trip of a lifetime. The package waiting for us at our hotel in London was organized to perfection. The booked tickets were attached by day and the overall agenda gave a summary of what each day would bring, including which tickets would be needed. It couldn't have been any easier. Our agents coordinated all of this and didn't miss a single thing. I also had phone numbers for all of the drivers/guides in the event of an issue (none occurred). During the pandemic, and indeed a year or two before, I had been obsessively reading Discover Britain and planning a trip based upon historical points of interest (Edward IV; Tudors: Stuarts, etc.). Our agent and I put the trip together over about seven to eight months, meticulously going through my list of sites to determine which ones would logically work best for travel by car. My geographical knowledge of the UK was woefully lacking, so our agent was instrumental in putting together a fantastic historical tour across England, Wales, and Scotland, one that could be accomplished in 17 days! I literally worried about nothing on the trip. Our drivers and guides were always at the predetermined pick-up points and were incredibly knowledgeable about the history of all of the regions. Our guide in Scotland was particularly engaging – full of energy, humor, and anecdotes. He also instinctively knew when to let my husband and me explore on our own. It was absolutely perfect. I discovered Zicasso through my brother, who had used them for a trip to France. I encountered problems trying to put a bespoke trip together on my own. Using Discover Britain as a resource, I contacted agents who had placed ads in the magazine, but to no avail. It seemed no one could customize a trip. Enter Zicasso, and the rest is history...

From the moment we booked our safari with the Zicasso travel agency, we knew we were in for an extraordinary experience. Their attention to detail, personalized service, and commitment to excellence truly set them apart. Tailored Itinerary: the agency crafted a perfectly balanced itinerary that exceeded our expectations. From a well-thought-out itinerary to explore Cape Town and the surrounding areas to the thrilling game drives and serene sunsets, every moment felt carefully curated. Expert Guides: Our guides were not only knowledgeable about wildlife, but also passionate about conservation. Their stories and insights enriched our journey. Special kudos to the guides and lodge staff, waiters, game-drive rangers, and trackers who went above and beyond. Luxury and Comfort: The accommodations were top-notch, blending seamlessly with the natural surroundings. We felt pampered, yet connected to the wild. Local: The carefully planned trip and flawless execution indicated that this was a local travel agency, and that made all the difference. Their local knowledge helped tremendously in the planning stage and made every day feel like a special celebration of our 26th wedding anniversary. Flawless Execution: Flawless logistics ensured our trip flowed logically and seamlessly. My wife and I have traveled quite a bit, and this is the first time we have not had to worry about a single thing during a trip. In summary, the travel company turned our dream safari into a reality. We’re grateful for their expertise, warmth, and professionalism. Anyone planning an African adventure should look no further than here!

In general, I am very critical of customer service in all facets of my family's daily life. That said, the Zicasso travel agency offered the best customer service I have ever encountered in my 50 years! Our 10-day trip to Italy was absolutely phenomenal thanks to the hard work of everyone affiliated with the travel company, from the owners down to every tour guide and driver. From the moment I started working on an itinerary with the agent, the service was exceptional – gracious, accommodating, patient, and helpful. For nearly a year, there were constant updates emailed to me, especially every time I wanted to add or delete an excursion. I can't say enough about the agent and her team. Once we were on our trip, the team called us every few days just to make sure we were okay. And during our trip, they kindly answered every little question I had. All I had to do was text them, even something as simple as, "What should I tip?". Before our trip even ended, my family and I were already talking about using the company again for another trip. Incredible!

We had a fantastic trip with the Zicasso travel company. They helped us plan the perfect itinerary for our family (two adults and three kids aged 17, 14, and 10). They listened to our desires for an active family vacation and went above and beyond with all of the details! We spent two full weeks in Croatia and had so many memorable and beautiful experiences. They set up friendly, knowledgeable drivers in a comfortable air-conditioned van. The accommodations they booked were all fantastic, from boutique hotels in the middle of the old towns in Zadar and Split to larger resort hotels in Hvar and Dubrovnik. Our favorite experiences were ones we would have never found on our own, including a private biking tour and dinner at a restaurant in old town Hvar, a boat ride to Trogir, and the Blue Lagoon out of Split, with a stop at the most marvelous island for the most impressive and fancy lunch I've ever had. Other highlights were a history and gastronomy tour in Split; a biking tour outside of Dubrovnik, followed by a cooking class and amazing home-cooked meal at a family home; a kayaking tour out of Hvar; a private boat tour to the Blue Cave, with snorkeling; and a visit to Mali Ston to enjoy fresh oysters on the boat of the oyster farm owner, who explained how they caught the oysters and treated us to the freshest oysters and mussels we've ever had! Our contact from the travel agency was always very quick to answer questions before and during the trip. We loved Croatia – the history is amazing, the people are friendly, the food is great, the architecture is stunning, the national parks are gorgeous, and there is so much to do and experience. Everywhere we went, we felt 100% safe, and everything was very clean. The Adriatic Sea has crystal-clear, beautiful water. You absolutely must visit Plitvice Lakes (stunning waterfalls and lake) and Krka National Park if you have time. It is beautiful, less crowded than Plitvice, and teeming with frogs, which my boys loved finding. Split was my absolute favorite city. It’s amazing how they have incorporated newer architecture among the centuries-old buildings for an amazing old-town experience. Dubrovnik has stunning ancient walls and fortresses, Zadar is beautiful and has a great waterfront promenade, and Hvar is a vibrant and fun beach town. The travel agency always set us up with local guides and drivers who really added to our experience. We loved having private tours instead of being with a huge group! I'm so glad we booked through them and would encourage others to do the same!

This was one of the most beautiful and amazing trips my husband and I have ever been on! Zicasso's travel partner did such a wonderful job planning it and was so positive, helpful, and supportive throughout the entire trip. (Our agent even provided her own cell/mobile number and was so responsive, kind, and helpful when we contacted her with questions/concerns during the trip). The hotels they booked for us were so beautiful and scenic, and the level of service provided by the hotel staff was outstanding. They were so helpful and kind, and treated us like family. The teams at the Lake Como, Lake Garda, and Venice hotels were especially amazing, kind, and helpful with everything, including restaurant recommendations and accommodating our special requests, like trying to make me a hair appointment in Italy. We found out from one of our tour guides that it’s harder to make a hair appointment than an appointment with a lawyer. They also found our lost trip info folder for us. All the other arrangements (tickets/vouchers, transportation/transfers, reservations, tours, etc), information, and recommendations provided by our travel agent and her team were excellent. The Lake Como motor boat tour to Villa del Balbianello, on a beautiful Venetian wooden boat, was so amazing and interesting, and the boat captain and tour guide were the best. They were so friendly. The Varenna hiking tour guide was so warm and friendly, and provided a great experience for us. The boat tour on Lake Garda on our wedding anniversary was another beautiful and amazing experience, and we were so grateful for our boat captain. He was so kind, fun, and caring. He even arranged for someone to meet him on the way with superglue so he could fix some decorative trim that started falling off my sandal! Everyone was really helpful and pleasant during our trip. Almost every person we interacted with was really great. There were so many special, thoughtful, bespoke touches arranged by our travel agent and her team. This trip was the perfect combination of tours and quality time to explore on our own. The whole trip was such a wonderful, magical blessing, and we cannot thank our travel agent, her team, and all the people they made arrangements with enough for making this happen for us! We also really appreciate Zicasso for their help! We have already recommended Zicasso and this travel agency to people we know and we will definitely be reaching out to them for any future trips to Italy. We also plan to use Zicasso for any future travel in other areas of the world. Thank you all!

Initially intrigued by your business model, I clicked on Zicasso, and from that moment on, my travel experience was simply amazing! Zicasso matches you with a couple of local travel agents whom they have vetted. I felt confident in this process, knowing Zicasso had our backs as we began to plan our trip. We then worked extensively with the suggested travel partners, ultimately choosing ours. All involved were friendly, knowledgeable, and thorough. Communication via email, phone, and Zoom worked pretty well. We were able to drill down on exactly what we wanted. Highly customizable and flexible, we were able to work within our budget and fine-tune our trip. The team was professional and helpful throughout our trip. From the excellent hotels, drivers, guides, and tours, we knew we had made the right choice! We are spreading the news to other travelers that engaging Zicasso and their travel planners is the only way to go. See the world with confidence in a unique, pampered way! Thank you!

This was our third experience with the travel company, Zicasso. Their approach to organizing travel is remarkable. They align themselves with some of the best local travel agents who have first-hand knowledge of the cities we have selected to visit. Each time has been nothing short of amazing! For this trip to northern Italy, we were put in touch with our travel agent who wasted no time calling us to get to know us, our interests, and the places we'd most like to see. He listened and made some suggestions, and then, without any delay, put together the most perfect itinerary for us. He made sure to leave room in our schedule for time on our own to explore, which we greatly appreciated because we did not want to be running a marathon of cities; we wanted to savor each one. Our agency selected the most wonderful local drivers, tour guides, and experiences. Everyone was truly such a pleasure to get to know and they all seemed to really express such a passion for what they were doing and the areas we visited, all with an incredible wealth of knowledge that they happily shared. Our travel team hand-held us throughout the trip, calling periodically to make sure all was OK, leaving us feeling comforted that we were being looked after throughout. We cannot thank our agent and his team enough for making our trip magical and a memory we will never forget!

I cannot begin to tell you how wonderful the trip was and how grateful we are to Zicasso's travel partner. If there were 10 stars as the rating, I would give everyone a "10+". From the very beginning of the process, they listened to what I was hoping to accomplish with our vacation. They thoughtfully planned the itinerary for us and the most perfect vacation we have ever had. Two weeks in Costa Rica – the perfect blend of exploration, relaxation time, hiking, and spending time with those in the local communities – was exactly what we were hoping for. Every driver/tour guide was absolutely wonderful; it actually made me sad to leave. We felt like we made friends forever. Since our return, I have recommended Zicasso and their partner to 10 people and will continue to sing their praises for a long time. Thank you for giving us such a wonderful experience.

I had a seamless Italian adventure, thanks to my Zicasso travel agent! I recently embarked on a solo journey through Italy, spanning six vibrant cities: Rome, Bologna, Turin, Milan, Verona, and Venice. From the moment I connected with Zicasso's travel agent, I knew I was in for a treat. The agent's dedication to ensuring a seamless travel experience was evident from the start. Her meticulous planning and attention to detail ensured every aspect of my trip received proper care. Whether it was booking accommodations, arranging transportation, or suggesting must-see attractions, she was always a step ahead. What truly set her apart was her unwavering support and availability. In addition, she was always just a message or phone call away, ready to address any concerns or queries. This level of responsiveness and commitment truly made me feel supported and cared for throughout my journey. Navigating between six cities could have been overwhelming, but thanks to my trip planner’s expert guidance, it was nothing short of magical. Each destination unfolded effortlessly, allowing me to immerse myself fully in the beauty and charm of Italy without any stress or hassle. Her passion for her work shone through in everything she did. Her knowledge of Italy's hidden gems, coupled with her warm and friendly demeanor, made for an unforgettable travel experience. Thanks to her, I not only explored iconic landmarks, but also discovered lesser-known treasures that added depth and richness to my adventure. In conclusion, Zicasso's travel partner was a true gem in the world of travel planning. Her dedication, expertise, and genuine care for her clients make her the perfect professional travel planner for anyone looking to explore the wonders of Italy. My journey wouldn't have been the same without her, and for that, I am incredibly grateful. Grazie mille for making my Italian dream a reality!

My overall comments on the trip are fantastic. My wife and I spent nine days in Spain: three in Barcelona, two in Bilbao and Rioja, two in San Sebastián, and two in Madrid, with a day trip to Toledo. We were in Spain from April 19 to 28. I believe we were there before the height of the tourist season, so I feel it may have been less crowded, which was great for us. It was a great vacation!

The Zicasso agent and her team of professionals provided top-notch service and addressed all our questions and concerns prior to us making the decision to go with this company, leading up to our departure, and during the trip itself. I told our agent in a personal email that if I could put her company's services to song, it would be "Simply the best… Better than all the rest”. Every aspect of the trip met expectations and most (approximately 98%) exceeded. Anyone considering travel to Australia and New Zealand, and needing assistance in building a quality itinerary, should consider this company. We were thrilled by the planned activities and also appreciated the free time that allowed us to explore new areas or revisit what we had previously seen. The trip made memories that will last a lifetime... or at least until we decide to go back!!!