Latin America Travel Agents & Reviews

It was a real pleasure working with Zicasso’s travel agency to put together a tour which took into consideration all our requirements. When we arrived, they provided us with a WhatsApp contact, which was great to have, but fortunately, we did not need it. The 14-day tour around Costa Rica worked perfectly. All but one of our transfers were private and the drivers always arrived on time and were friendly and knowledgeable about the local flora and fauna, so even the transfers provided interesting sightings. The hotels were very different in style, some large, others small, and we loved that variety.

There was one very small change to our flight time from Puerto Jiménez to San José, which the agency notified us about in good time. They also updated the hotel. Top marks to this company!

We made a last-minute request for a long (16 days) and complicated honeymoon itinerary in Costa Rica. Mercedes and the travel company team moved mountains to make our honeymoon dream a reality. My wife and I decided on Costa Rica only after our wedding and days before our vacation window closed. Mercedes with the travel company had to reassure us and manage our stress as well as wrangle many unique reservations on a very tight deadline.

I normally plan my own vacations, but given the complexity and deadline we needed help and reached out to Zicasso.  We interviewed a few travel agents recommended by Zicasso and Mercedes was the most organized with her presentation of options and the overall plan. She was very patient with us as we established trust and added numerous requests and changes. Being willing to jump on video calls with us was key in building that trust. She was very helpful in explaining the options and reassuring us that our travel goals would be met. We’ve never spent anywhere near this much on a trip before.

Mercedes has the connections! She has done the tours and gone to the places. Everywhere we went our naturalist guides seemed to be the best at what they did for that location. In Manuel Antonio, our guide had to reschedule with us, and it was worth the time change to stick with him!   We loved all of the hotels that we stayed at as well.  They were all unique and seemed to become even more impressive as our trip progressed.

Mercedes herself even greeted us at the airport. I’m a bit of a nervous traveler and worried about being taken advantage of outside of airports. None of that was an issue with her there and introducing us to our first driver.  She provided daily itinerary details and updates on an app while in CR. Replies on the app were quick when we had questions or requests.

Drivers are on staff and so most of our connections no matter where in the country were made by the same person or someone else on staff. We got very emotionally attached to one driver especially. All the staff speaks English very well, but we especially enjoyed our driver’s patience as we practiced our Spanish with her and asked her touristy questions about what we were experiencing.

We usually rent a car on vacations, and really only accepted the hired drivers as a consequence of needing to plan this trip with help on short notice, but my views have changed.  Especially in a new country, I would recommend it, not even for safety on the road, but for the chance to meet new people and relax and view the scenery.   There is a lot of beautiful scenery to see in CR!!!Finally, Mercedes made sure that we had a true honeymoon experience.  Most of our hotel rooms were decorated in honeymoon fashion--flowers, fruit bowls, chocolates, and wine/champagne.  We really appreciated the details and the delicious fruits.  (Especially, the chocolate-covered strawberries at the hotel near Manual Antonio!!! 

The whole crew at our Zicasso travel agency was the absolute best! We planned a nine-day trip through Arenal, Monte Verde, and Manuel Antonio.

They provided a great list of options for daily activities that we were able to select from to create a picture-perfect honeymoon.

Drivers were always prompt and helpful in providing background information about the local sites, culture, and history. They even made some off-the-tour stops at our request to show us beaches and find great coffee, chocolate, and ice cream.

The trip was a life-changing experience and included all the things our family enjoys. It was a very immersive experience living in the midst of local people and interacting with tour guides who were like our family while we were there. The Zicasso travel company paid attention to all the details in our requests and planned a very organized and well-thought-out trip. The organizers and tour guides were very friendly and always available for advice and questions.

This is my second time using Zicasso to arrange a trip to South America and once again, it was an amazing experience. All of our travel agents were extremely helpful, patient, and knowledgeable about the sites, and really helped us curate the perfect trip. They helped ensure that absolutely every step of our trip, from day to day, was planned meticulously and that all tours, transports, flights, etc, were set up in the easiest way for us to follow. I could not recommend them more.

Zicasso’s travel company did a great job planning our 10-day vacation in Panama. The hotel and activity recommendations were excellent, all of the transfers were smooth, and all of the selected guides were professional. Our agent and her team made trip planning easy, while keeping it within budget! From scheduled tours to providing the resources for us to figure out “solo” plans, we had everything we needed at each destination.

I visited Costa Rica years ago and have always wanted to return with my family. Zicasso and the travel agency helped me make that dream a reality! Costa Rica is filled with natural beauty and welcoming, friendly people, and everyone in my family had a wonderful time. The accommodations, connections, and excursions set up by our travel agent were flawless. He was easily accessible via WhatsApp during the trip to help smooth out any concerns we had. I would definitely use this travel company again!

This tour company did an excellent job of understanding our needs and helping us every step of the way, from initial contact and throughout our trip.  They chose excellent drivers and guides, and continually checked in with us to make sure things were running smoothly.  When   we missed a connection because of a delayed flight they advised suppliers and rescheduled drivers and guides.  Special commendation to our agent who gave us months of personal attention and made it possible for us to get a taste of several regions during a short two week vacation and the travel specialist who met with us and acted as our  hostess for the trip.  I highly recommend both the trip planner and Zicasso for putting us in contact with them.  Shirley S.