South Africa Travel Agents & Reviews

We were a bit nervous about using a travel agent/company for the two of us rather than traveling with a tour group. We ended up working out a trip hitting six locations. The complexity and uncertainty of getting from one location to another could have been better explained to reassure us that someone would always be there to get us from one location to the next, but as it turned out, everything worked out great.

We loved our time and guest house in Victoria Falls. A couple of restaurant recommendations for lunch would have been nice. We did not realize that the guest house had a taxi driver they recommended until we were checking out, so over-communicating as much detail would have been great.

Also, in moving from Zimbabwe into Botswana, we did not realize we would have to treat our shoes for hoof and mouth. Knowing that ahead of time would have allowed us to have our shoes ready in a single bag in our luggage.

Also, flying into Zimbabwe from South Africa, we did not realize we needed $30 each in cash. I assumed a credit card would be fine. More clarity on that would have been much better.

Our first safari location was great. Our guide was excellent. The room and food were fine. It felt more like family there.

Our second safari location was also great. The food was a bit better. We did have an issue with never having hot water in our room, but that was specific to us and something they tried to resolve.

I would recommend exactly what we did, three nights in each safari location.

The rest of the trip in Cape Town, Franschhoek, and the wine region were perfect.

Zicasso’s trip planner created the perfect honeymoon for us. She was helpful with her suggestions, asked the right questions, was budget-conscious, and amazing every step of the way.

My boyfriend and I booked a three-week trip to Africa this fall through Zicasso’s travel company. We visited Johannesburg, three safari camps in Zimbabwe and Zambia, Cape Town, and Hermanus. It was our first trip to Africa and we relied heavily on our travel team's expertise in booking our trip.

We are back home now and I can say our trip was a smashing success. Zicasso's travel partner did such a great job for us that he is now booking another trip for us next year.

Some highlights:

The accommodations and service in all cities and camps were beyond our expectations.

All travel and transfers were hassle-free, with transfer agents with us at each step.

Our agent personally escorted us in cities, making sure we were safe, comfortable, and had a great time. He was super-fun. We laughed a lot!

The food was amazing. We are both on diets now.

Our safari guides were knowledgeable and made sure we got close to the action while staying out of trouble.

The sundowner experience was a great close to every day in the bush

What we experienced will stay with us for the rest of our lives; it was an action-packed, magical trip.

I would highly recommend our travel company work with you on your next trip.

Zicasso matched us with two excellent travel agents who were both professional, responsive, and knowledgeable. We selected this travel company. Our agent, Richelle, worked with us to design an itinerary that transformed our wish list into an incredible African journey. Her prompt responses to our questions or needs were greatly appreciated.

We were attempting to see a lot of South Africa and Namibia in only two weeks. Throughout our trip, the accommodations, transfers, guides, restaurants, flights, and activities that Richelle had arranged or suggested were superb. She helped us create a portal for our trip that served as a source of information, pick-up times, e-tickets, and things like our allergies that restaurants knew ahead of time. Additionally, she was there for us as we were traveling in case we had a problem or question. We can't say enough about her professionalism, patience, and genuine concern that our vacation would be everything we hoped for.

Our itinerary was ambitious, but Richelle's preparation made it possible. First, we spent three days at Marataba. The accommodations, food, and staff were first-rate. Our guide on the safaris was excellent and the variety of game we saw was impressive.

The next part of our trip was in Cape Town. We arrived in a storm that the locals called "the storm of the century". There was extensive damage and some loss of life as well. While the storm certainly curtailed some activities, the following days had brilliant sunshine. We had a great time visiting the V&A Waterfront, a colony of African penguins at Boulders Beach, enjoying the gorgeous coastal scenery along Chapman's Peak Drive, and a too-short visit to the Kirstenbosch National Botanical Garden. Our accommodations at the hotel in Sea Point were excellent for location and the professional staff.

After three days in Cape Town, our guide drove us for about an hour to the Cape Winelands. We arranged for two wine tastings in Stellenbosch. The winery was outstanding for the beautiful views and excellent wine. We also saw zebra and impala in the field just in front of the outdoor verandah. We had lunch at a boutique hotel and winery with spectacular views and delicious wine and food. Our accommodations at the hotel in Franschhoek were outstanding. The setting, service, food, and beautiful views were a highlight of our trip. Our room was large and beautifully appointed. An example of their generous hospitality was that all items in the minibar, including a bottle of wine produced at their winery, were gratis. We regretted having to leave after only one night's stay.

Our guide then returned us to the airport in Cape Town for our flight to Walvis Bay, Namibia. We were met by our driver at the airport to transfer us to the hotel in Swakopmund. The hotel was on the Atlantic Ocean and a perfect location to explore the town. The staff was top-notch. Warm, friendly, efficient, willing to help you arrange drivers, restaurant reservations, or figuring out how to work the TV remote.

After three days in Swakopmund, our excellent guide drove us to the lodge in the private Kulala Wilderness Reserve. Once again, the warm hospitality of the staff here and throughout our travels will stay with us for a long time. The lodge is a gateway to the magnificent dunes of Sossusvlei. Our guide was outstanding. He was an excellent driver over some awful roads and sand, and the depth and breadth of his knowledge were impressive. He cooked us a lovely chicken and salad lunch out in the desert. He drove us to Windhoek for our flight back to Johannesburg and our return home. 

There will be many wonderful things to remember about our journey in southern Africa, but Richelle's excellent guidance and the warmth of the African people are what will stay with us the longest.

We have traveled overseas on many occasions and have always undertaken the planning/booking process ourselves, until this trip. Due to my minor accessibility issues, we decided not to burden a standard travel group with our issues, hence the use of Zicasso's travel partner to develop a travel package for ourselves. The trip involved travel to and from Brisbane (Australia) to Victoria Falls, the Okavango Delta, Cape Town, and Kruger National Park.

Overall, the planning stage was well managed, with multiple changes to the program being accepted and dealt with by our travel company, including some very late changes. We applaud our agent for her diligence in ensuring our needs were always met.

Being our first foray into the African continent, we were put at ease having a locally-based travel advisor on hand to attend to such matters as travel via light plane to remote field airstrips and onward to even more remote wilderness camps. At no stage during the trip did we have reason to question the planning and organization that saw us utilizing the services of flight managers, vehicle transfers, tours, boat tours, and government (cross-country immigration and customs) services.

The two-week trip saw us complete our wishlist, with expectations being met and exceeded, such as being up close with the Big Five.

The trip went without a hitch, apart from expected minor delays at several airports.

Our recent two-week adventure through South Africa and Botswana, meticulously planned by Zicasso's travel partner, was nothing short of extraordinary. Our agent's deep knowledge of the area allowed us to experience the rich culture and breathtaking landscapes in a way we never could have imagined. Her expertise in selecting the best lodgings to suit our needs ensured every accommodation was comfortable, luxurious, and ideally situated. Our travel agent's strong planning and organizational skills made our journey seamless and stress-free, allowing us to fully immerse ourselves in the experience.

Our travel partner truly went above and beyond to cater to the diverse needs of the three couples traveling together. Her ability to manage our varying interests and preferences was impressive, ensuring everyone had a memorable and personalized experience. When a weather-related issue threatened to disrupt our plans, she swiftly and efficiently resolved the problem, showcasing her exceptional problem-solving skills. This level of service and attention to detail made it the best experience we've ever had with a travel agency. We highly recommend them to anyone seeking an unforgettable travel experience.

I cannot recommend our agent highly enough! From the moment we started planning our honeymoon, her charisma and passion for travel truly shone through. She took the time to understand our preferences and crafted an incredible itinerary that perfectly matched our vision.

Every dinner recommendation she provided was nothing short of amazing. Each meal was a delightful experience, better than the previous!

Our accommodations were top-tier, offering both luxury and comfort, allowing us to fully relax and enjoy our time together. Each location was beautiful and added to the overall magic of our honeymoon.

The tours on the ground and all of the transportation were seamlessly organized, making our travels stress-free and allowing us to fully immerse ourselves in the experience without any worries. She is also incredibly knowledgeable about the area, sharing insights and stories that enriched our understanding of the culture and landscapes we were exploring.

Thanks to our agent's expertise and attention to detail, we had an unforgettable experience that we will cherish for a lifetime. She truly brought our dream trip to life, and we are so grateful for everything she did to make our honeymoon special. If you’re looking to explore Africa, she is the travel agent you want by your side!

This was a trip of a lifetime! The details large and small were flawless, leaving us to enjoy the trip with no worries.

We started in Kenya. All accommodations were beautifully appointed and the staff were very friendly. The locations were strategic, allowing us to view different animals based on the area. Our first stop was Lewa Conservancy, where the rhinos and the grazing animals were the highlight. Then, in Maasai Mara, the migration and hippos were the draw. We also viewed the migration from a hot-air balloon, which gave a different perspective. Naboisho Conservancy is known for its cats and it did not disappoint. We saw leopards, a lion pride with 17 babies, and a cheetah hunting a gazelle.

We then traveled to Uganda to visit the gorillas and were nervous because it was considered a level 3 advisory by the US Department of State. However, once we were there, we felt very comfortable and were glad we went. Trekking with the gorillas was a highlight of our trip. We did two trips and each was very different.

The small details like the transfers, having help through the airports, and ensuring we had packed lunches when traveling from one location to another were flawless. This trip was complicated and on past trips the transfers were always the weak link. Zicasso’s travel company nailed it.

We would highly recommend this trip!