Our UK Travel Specialists

Zicasso's travel agent was great, extremely helpful. Our guide gave us a great walking tour of Edinburgh. We loved her and the tour. We can’t say enough good things about our private guide and chauffeur for a week. He did so much for us and made our trip outstanding. Thank you all.

Our family trip was planned to fit our personal preferences, with knowledgeable input from Zicasso's travel specialists. Our driver was with us all the way, sharing his knowledge of Ireland and his sense of humor. We were very glad to have chosen this travel company to assist us with a very special trip!

The trip was fantastic. The activities were spaced out well and each event was rewarding. The accommodations were centrally located, so we could enjoy the attractions each city offered. Overall, an amazing experience.
Excursions
The perfume experience in Èze, the wine tasting in Nice, and the romantic tour of Paris will go down as our favorites. However, the others were quite exceptional as well. Our guide in Nice was exceptional and provided a ton of wonderful extras.
Ranking at the bottom was the chocolate tour in Paris, but only because the others were so remarkable. The Louvre visit was canceled because of the heat in Paris, but the alternative museum filled in nicely.
Accommodations
The accommodations again were great and the staff at each location were very gracious. However, the hotel restaurant in Lyon was closed for dinner during our stay. Although we were able to find alternative arrangements, the reviews were such that we made plans to dine there because it was recommended.
Transportation
Private pickups and transfers within the country were seamless after the first day. The wait at the train station was a bit long, considering an earlier train was available. However, I believe I understand why the later train was selected to factor in potential flight delays from the US.
Staff
Being able to call or text when issues popped up was great. It allowed us to enjoy our experience and know we were being taken care of with thoughtfulness and care.

The professional and finely personalized service we experienced from Zicasso's travel specialist and the team far exceeded our already-high expectations and left us supremely satisfied and ready to recommend them without equivocation to anyone considering their travel plans.

Overall, I would give this trip 4.5 stars.
It was well planned and Zicasso's travel company was easy to contact and communicate with.
The itinerary took into consideration our interests and desires. The hotels and tours were very nice. Our private guides were knowledgeable and also catered to our interests.
When things came up, they were easy to contact and quickly corrected issues that arose.
Here is why I would give it 4.5 and not 5 stars:
Some transfer days were left open for free time, but we were new to each city and did not really know where to go or what to see. In retrospect, we should have had a half-day tour or introduction to the city that day and then maybe free time later to explore the parts that we liked. A few times, we had a tour right before leaving that left us wanting to come back to a particular spot, but we had no time to do so. An experienced travel company should know that and plan accordingly.
Specifically in Venice, a private transfer dropped us off in a small alley and we had no idea where to go, fresh off the plane with all of our luggage. The travel company guided us to our hotel, but this is not what a luxury travel company should plan for. It should be a door-to-door transfer, with luggage taken care of.
There were a few times when the transfer time or location changed and we were notified at the last minute.
Tickets to see Michelangelo's "David" had the wrong date on them and our guide had to scramble to get new tickets. This situation was resolved and was not a big problem, but the response by the travel company was not adequate. A simple apology for the inconvenience would have worked, but instead, it was played off as no big deal.
At the end of the trip, I reached out to offer a detailed review of the hotels, transfers, and guides to help them plan better for the future, but I received no response. The trip was over and it felt like they were done.
Overall, the travel company felt a lot less personal than companies we have used in the past in other countries.
All of these were very minor issues and overall the trip was great, safe, and pleasant. However, in the setting of luxury travel, small things matter.
Hopefully this helps the next traveler.

Zicasso's travel specialist was able to quickly put together an A-list team of guides and drivers and plan an absolutely wonderful trip (despite the heat!). The freedom and flexibility of the itinerary enabled us to enjoy the very best of France. Thank you.

Zicasso's travel specialist was very nice to work with, knowledgeable, and responsive. When one of my day trips was canceled at the last minute, the travel company's on-call representative contacted me and found a replacement trip for the next day.

Our trip across the pond to Wales exceeded our expectations. Having all the details, from transportation to entry fees and hotel arrangements, taken care of for us allowed us to concentrate on enjoying our time together as a family. I highly recommend Zicasso's trip planner.