Nature & Wildlife Travel Agents & Reviews

We had a great trip; maybe a day or two too long, but that was our choosing. Fiji is beautiful and the resort we were at was really nice, but when you go out to the villages, it is a little depressing and one of the resort managers said Nadi was safe in the daytime, but not at night.

On September 19: We had a half-day tour with our guide. I'm not sure you need that much time touring the city, but we did like the area around Bondi Beach and we ate there, then took the bus back to our hotel.

September 22: At the Uluru dinner, we ate really late, so we were eating in the dark. We couldn't really see what we were getting or eating.

September 29: We loved Hahndorf and would have liked more time there. We waited a long time for our lunch. I could have skipped the wine tasting and some cheese or crackers would have been a nice addition to the wine. The cheese tasting was a lady offering us three tiny tastes of cheese and she acted like it was a burden to her. The chocolate at the chocolate factory was also not impressive.

October 3: We did not have the produce tasting at the Queen Victoria Market and we didn't see the colorful Brighton Beach bathing boxes.

October 4: Our guide was not very talkative and didn't really give us much information. A Thailander that also does the tours gave us much more information and went with us on the excursions. Our guide didn't have any water onboard and some of us needed some.

October 7: We couldn't fly all the way into Milford Sound, so we had to take a bus part of the way. We were glad for that experience as we saw a lot we wouldn't have seen otherwise.

On October 10: We got the rental car. It was a little unnerving driving on the left side of the road!

In Fiji, you end up with a free day and then the next day is free until evening. I think you could cut back the free day.

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

The trip was perfectly organized. Our Zicasso travel agent was extremely helpful in arranging and coordinating the entire trip. Every transfer was smooth. The arranged trips and guides were at the best level. All the hotels were comfortable, with scenic grounds and great staff. We stayed at three hotels and they were all different from each other, which made it a fun experience.

On the occasion we needed to contact the 24/7 operations line, they were very responsive and helpful. A great addition to the trip. It was great to know we could WhatsApp a person with any question or concern. A great team.

I was very happy to have used a Costa Rican travel planner/service. I believe this greatly added to the efficiency of all the transfers and explorations. I never had any issue with checking in, getting picked up, and matching up with our nature guides.

I can't say enough good things about the entire team at our travel agency. If we ever return to Costa Rica, we will 100% use them again! Fantastico!

We had an absolutely amazing trip. Our Zicasso travel agent made our vacation very special. She put together a trip that took us to all of Ecuador's regions, with fantastic guides who went above and beyond.

The lodge in the Amazon was such an adventure and the cruise in the Galapagos gave a perfect glimpse into the islands.

Our agent’s attention to detail made our entire trip so easy and stress-free. All we had to do was enjoy our adventure. From Cotopaxi to diving Kicker Rock with hammerhead sharks to seeing endless wildlife in the Amazon, our agent and her company created the perfect trip, and I can’t recommend them enough.

This travel company provided multiple options for our trip. Once we decided on a more specific location, Sasha did an amazing job of putting together an itinerary based on exactly what we wanted.

We had an incredible experience with Zicasso’s trip planners! Our agent curated such a phenomenal trip for us! She was patient with my questions and eased my concerns. She listened to our goals and hopes, and made things just about perfect!! We felt such comfort with our guides and drivers, and the tours and excursions were more wonderful than I ever thought possible! Our travel company helped open our eyes and hearts to the beauty of Ecuador and its people. I highly recommend this agency! They were amazing!!

Working with Zicasso’s travel team was an amazing and incredible experience. From the beginning, when our conversations about our vacation started, our agent was patient and carefully heard what we wanted to accomplish, what level of accommodations we wanted, and what experience we wanted. He presented well thought out itineraries, listened to our suggestions, and edited accordingly. He was extremely cognizant of our budget and ensured he delivered the most value for the money spent. It was a perfectly tailored trip for our family.

We made a last-minute request for a long (16 days) and complicated honeymoon itinerary in Costa Rica. Mercedes and the travel company team moved mountains to make our honeymoon dream a reality. My wife and I decided on Costa Rica only after our wedding and days before our vacation window closed. Mercedes with the travel company had to reassure us and manage our stress as well as wrangle many unique reservations on a very tight deadline.

I normally plan my own vacations, but given the complexity and deadline we needed help and reached out to Zicasso.  We interviewed a few travel agents recommended by Zicasso and Mercedes was the most organized with her presentation of options and the overall plan. She was very patient with us as we established trust and added numerous requests and changes. Being willing to jump on video calls with us was key in building that trust. She was very helpful in explaining the options and reassuring us that our travel goals would be met. We’ve never spent anywhere near this much on a trip before.

Mercedes has the connections! She has done the tours and gone to the places. Everywhere we went our naturalist guides seemed to be the best at what they did for that location. In Manuel Antonio, our guide had to reschedule with us, and it was worth the time change to stick with him!   We loved all of the hotels that we stayed at as well.  They were all unique and seemed to become even more impressive as our trip progressed.

Mercedes herself even greeted us at the airport. I’m a bit of a nervous traveler and worried about being taken advantage of outside of airports. None of that was an issue with her there and introducing us to our first driver.  She provided daily itinerary details and updates on an app while in CR. Replies on the app were quick when we had questions or requests.

Drivers are on staff and so most of our connections no matter where in the country were made by the same person or someone else on staff. We got very emotionally attached to one driver especially. All the staff speaks English very well, but we especially enjoyed our driver’s patience as we practiced our Spanish with her and asked her touristy questions about what we were experiencing.

We usually rent a car on vacations, and really only accepted the hired drivers as a consequence of needing to plan this trip with help on short notice, but my views have changed.  Especially in a new country, I would recommend it, not even for safety on the road, but for the chance to meet new people and relax and view the scenery.   There is a lot of beautiful scenery to see in CR!!!Finally, Mercedes made sure that we had a true honeymoon experience.  Most of our hotel rooms were decorated in honeymoon fashion--flowers, fruit bowls, chocolates, and wine/champagne.  We really appreciated the details and the delicious fruits.  (Especially, the chocolate-covered strawberries at the hotel near Manual Antonio!!!