Australia & New Zealand Travel Agents

I had a fabulous trip through New Zealand's North and South Islands. It was exactly what I had hoped for and more. The Zicasso travel agent created a fabulous itinerary, with the right mix of group tours, self-driving, and small excursions. The guides were all locals who knew the areas and were knowledgeable and entertaining. I was completely spoiled by all the excellent drivers who shuttled me to and from airports, bus and train stations. It was lovely not to have to figure any of that out and so relaxing not to rush around in a strange city trying to figure out transportation and timing. Their app was great and I always knew what was next up and who to contact if I had any issues.

We loved our New Zealand/Australia travel specialist Jo! Our original trip in March 2020 was delayed because of Covid, but Jo kept us updated and then rescheduled our trip. Her suggestions about what to see and do fit in perfectly with what we wanted out of our trip. Taking the trip and all we saw and did was even better than what the terrific itinerary showed. Just a truly awesome trip in every respect!

New Zealand and its people were spectacular, as was our trip. We felt well taken care of by Zicasso’s travel agent. He was very responsive to inquiries before and during the trip. Kudos to him for his counsel prior to the trip, advising us to spend time exploring areas like The Catlins. Overall, our expectations were exceeded.

The trip was wonderful and our Zicasso tour operator was attentive, friendly, and responsive, providing great customer service.

We had a great trip; maybe a day or two too long, but that was our choosing. Fiji is beautiful and the resort we were at was really nice, but when you go out to the villages, it is a little depressing and one of the resort managers said Nadi was safe in the daytime, but not at night.

On September 19: We had a half-day tour with our guide. I'm not sure you need that much time touring the city, but we did like the area around Bondi Beach and we ate there, then took the bus back to our hotel.

September 22: At the Uluru dinner, we ate really late, so we were eating in the dark. We couldn't really see what we were getting or eating.

September 29: We loved Hahndorf and would have liked more time there. We waited a long time for our lunch. I could have skipped the wine tasting and some cheese or crackers would have been a nice addition to the wine. The cheese tasting was a lady offering us three tiny tastes of cheese and she acted like it was a burden to her. The chocolate at the chocolate factory was also not impressive.

October 3: We did not have the produce tasting at the Queen Victoria Market and we didn't see the colorful Brighton Beach bathing boxes.

October 4: Our guide was not very talkative and didn't really give us much information. A Thailander that also does the tours gave us much more information and went with us on the excursions. Our guide didn't have any water onboard and some of us needed some.

October 7: We couldn't fly all the way into Milford Sound, so we had to take a bus part of the way. We were glad for that experience as we saw a lot we wouldn't have seen otherwise.

On October 10: We got the rental car. It was a little unnerving driving on the left side of the road!

In Fiji, you end up with a free day and then the next day is free until evening. I think you could cut back the free day.

My wife and I have traveled through most of the United States and Asia, a bit of Europe, and many other places. Traveling is our love and addiction. We often put together trips ourselves, but for Australia/New Zealand, we needed an expert in the area to help us.

We started by first looking at some tour companies (our cousins used one to go to the same destination.), but none had some of the things we wanted and my wife needed a few accommodations. We found four firms online that specialized in this area and drew our interest. We emailed, asking for quotes. Two called and we spoke to the agents, outlining our requests. Our agent responded to my query on Zicasso and my wife let her know (via email and then on the phone) what we needed. She listened and provided a quote with the items and times we had requested, at a reasonable price. So she was our top pick and we began to work together to cull the best items for the trip. We never paid a fee until we were ready to book the tour.

My wife and I worked with our agent and she was amazing. We got the cities we wanted, in the order we wanted, and with a few special accommodations. For example, with my wife's recent knee surgery and my impending knee replacement, we couldn't climb the 300 steps at the Sydney Opera House, so she booked us an accessible tour. Mostly, my wife wanted tours that started at 10am or later. She did have to give in to early times in a few instances because they were not avoidable. We even had a specific order to the cities we visited because we wanted to end the trip in Auckland, New Zealand, where we planned to meet a friend we hadn't seen in more than 30 years.

Suffice it to say that we exchanged tons (hundreds? :-)) of emails with our agent from May through the end of the trip in October. My wife even emailed her at least three or four times while on the 19-day trip and always got an immediate response (if the timing was right with the 15- to 17-hour difference). As a former assistant travel editor for a major daily newspaper, my wife may be more particular than most people and harder to please. Our agent was patient, detailed, and offered stellar service.

PS: The travel app was incredible. It provided every detail at our fingertips for the entire trip, along with reminders.

Our Zicasso travel specialist provided us with an itinerary that exceeded all of our expectations. Her knowledge, recommendations, professional attitude, and succinct communications created an adventure that enabled us to enjoy a trip of a lifetime free from worry, stress, or disappointment. Every accommodation, excursion, travel transfer, and gracious attendant was absolutely faultless and beyond compare.

Additionally, our travel company, according to the research we did prior to contracting with them, saved us money! We are grateful to our travel specialist for her keen attention and kindness. We highly recommend this company.

We’ve recently returned from a custom trip to Australia and New Zealand, developed meticulously with the regional expertise and thoughtful planning of Zicasso's travel agency. Every detail, from outstanding and well-placed lodging in our bucket-list locales to partnering with local, conscientious, and professional transport and guide companies, made for a stress-free travel experience. This allowed us to relax and enjoy the beautiful scenery and travel experiences. A key to this happy match was the owner's insightful inquiries and listening skills to draw out our wishes and interests. We would highly, highly, recommend our travel company to other appreciative travelers to New Zealand and Australia; we only wish there was a counterpart travel agency like this one to help us travel well in other parts of the world.