Catalina's Travel Agency
Based on 80 reviews
Destinations:
Verified Review
My husband and I planned this trip to Costa Rica as a gift for my grandson, age 13, and granddaughter, age 10. Most impressive was the Zicasso travel agent's choice of hotels.
In Arenal, we had a very spacious two-bedroom, two-bath unit. The master suite included an enormous spa which entertained the kids when a thunderstorm prevented them from enjoying the pool. This was a very safe, family-friendly resort overlooking the volcano. There were several hot springs and a swimming pool that we took advantage of. Breakfast was good and offered plenty of variety.
The hotel in Manuel Antonio was conveniently located within walking distance of an array of good restaurants. The unit was a modern three-bedroom, two-bath unit and the elevator took you directly to your unit.
In addition to the fabulous accommodations, every activity we booked went as planned and everyone showed up on time.
Rachel's Travel Agency
Based on 35 reviews
Destinations:
Verified Review
The entire trip was well organized and very well paced. I didn’t know exactly what to do in Belize, but told Zicasso’s trip planner that we wanted to get away for our anniversary, relax, and not feel rushed. She took that and captured the essence of Belize in the time we had.
It felt like our agent only worked with the best possible companies for each service we had on our trip. From transportation to adventure set-ups, every company we encountered in Belize was reliable, made confirmations the night before, and on time.
Our agent was also quick to respond to emails, very helpful, and honest about what she felt would be a good versus overrated/underwhelming adventure. And she was quick to problem solve, even while we were in Belize. For example, our cabana was unbearably hot, miserable to sleep in, and we dreaded having to spend any more time in the room than necessary. I sent her an email about the room on the first night before finally falling asleep. By morning, she had already contacted management and had our rooms changed. Done, like magic! No hiccups, no guilt trips; they apologized and made sure the room was acceptable before resettling us.
I know we will go back to Belize and I know we will ask our agent to help us find the hidden gems while we are there.
Thank you!!