Our Sweden Travel Specialists

Our family trip was planned to fit our personal preferences, with knowledgeable input from Zicasso's travel specialists. Our driver was with us all the way, sharing his knowledge of Ireland and his sense of humor. We were very glad to have chosen this travel company to assist us with a very special trip!

We worked with Zicasso's travel specialist to plan the perfect trip around the Sognefjord region. Even though there were parts that we planned independently, she still worked with us to blend all plans in seamlessly. She also checked in with us regularly during our trip. We plan to visit Norway again and would love to utilize this tour operator in the future.

All the details were well thought out and made the experience smooth and stress-free. Really appreciate it!

The trip and the travel company were fabulous! Every detail was exquisite. We didn't have to think about a thing!! The guides and drivers were all excellent and on time. Furthermore, the guides were knowledgeable and made the experience fun and educational. The bogshoeing and hot-air balloon ride were beyond words!!!
Our travel specialist and the team made this a once-in-a-lifetime experience for our family. I highly recommend Zicasso and will continue to use this company for future trips. I wish I could give 10 stars! Feel free to use these words in your promotional materials.

Overall, I would give this trip 4.5 stars.
It was well planned and Zicasso's travel company was easy to contact and communicate with.
The itinerary took into consideration our interests and desires. The hotels and tours were very nice. Our private guides were knowledgeable and also catered to our interests.
When things came up, they were easy to contact and quickly corrected issues that arose.
Here is why I would give it 4.5 and not 5 stars:
Some transfer days were left open for free time, but we were new to each city and did not really know where to go or what to see. In retrospect, we should have had a half-day tour or introduction to the city that day and then maybe free time later to explore the parts that we liked. A few times, we had a tour right before leaving that left us wanting to come back to a particular spot, but we had no time to do so. An experienced travel company should know that and plan accordingly.
Specifically in Venice, a private transfer dropped us off in a small alley and we had no idea where to go, fresh off the plane with all of our luggage. The travel company guided us to our hotel, but this is not what a luxury travel company should plan for. It should be a door-to-door transfer, with luggage taken care of.
There were a few times when the transfer time or location changed and we were notified at the last minute.
Tickets to see Michelangelo's "David" had the wrong date on them and our guide had to scramble to get new tickets. This situation was resolved and was not a big problem, but the response by the travel company was not adequate. A simple apology for the inconvenience would have worked, but instead, it was played off as no big deal.
At the end of the trip, I reached out to offer a detailed review of the hotels, transfers, and guides to help them plan better for the future, but I received no response. The trip was over and it felt like they were done.
Overall, the travel company felt a lot less personal than companies we have used in the past in other countries.
All of these were very minor issues and overall the trip was great, safe, and pleasant. However, in the setting of luxury travel, small things matter.
Hopefully this helps the next traveler.

Zicasso’s travel partner was great to work with. They understood what we were looking for and put together a great itinerary.
The hotels were fantastic and our resort in Ivalo, Finland, was fantastic. We would definitely recommend our hotel in Helsinki, our hotel in Tallinn, and our resort in Ivalo, Finland.