Adventurous Family Discoveries of Portugal Tour

Our family had an absolutely amazing experience traveling through Portugal, thanks to Zicasso’s travel specialist and her company. Every detail of our vacation was thoughtfully planned and customized to fit our family's interests, making the trip completely stress-free and enjoyable.

We spent the first half of our trip in Lisbon, with unforgettable day trips to Sintra, Nazaré, and Óbidos. Our tour guide was exceptionally knowledgeable and brought Portugal's history and culture to life. She was also wonderful with our family and made every excursion engaging for both adults and children.

Our travel specialist was outstanding from start to finish. She greeted us at the airport, coordinated all of our transportation, checked in with us throughout the trip, and ensured everything ran seamlessly. Her attention to detail and genuine care for her clients truly set her apart.

For the second half of our vacation, we traveled to Lagos in the Algarve. Our kids had an incredible time at the waterpark and loved kayaking through the stunning sea caves. These experiences were perfectly chosen for our family and created lasting memories.

One of the things we appreciated most was that all of our guides and drivers were Portuguese. This gave us an authentic perspective on the country, its culture, and its people that we never would have experienced otherwise.

I highly recommend our travel specialist and her team to anyone looking for a unique, personalized, and memorable trip to Portugal. Their professionalism, local expertise, and outstanding service made this one of the best family vacations we have ever taken.

I didn't understand the relationship between Zicasso and its travel company, and it took me a while to get the triangular reporting scheme. It was easier for me to reach out to someone directly, but we managed.

The people at the travel company were very accommodating. However, I learned a lot about my own travel preferences through this trip. We spent four days in Porto, the first being arrival from the US via Lisbon, so we did not do any touring that day. We only had half a day to explore on our own given the activities that were planned for us. I would like to have had more downtime in Porto to get to know the city.

The foodie tour that we took was fabulous. Our guide took us on a very personal tour, introducing us to her favorites and including all the things we wanted to achieve. Please send her our regards and personal thanks.

We spent a day in Vinho Verde. As the harvest had been completed the day before we arrived, the experience felt contrived. We could easily have skipped this.

The Douro Valley exploration was more interesting to us. We visited two wineries, the second of which was more special, so we enjoyed the tasting more thoroughly. Again, the guide was delightful!

We took a train back to Lisbon feeling like we had missed much of Porto. As we expressed interest in Jewish history, we booked our first morning tour through a tour booking platform to supplement what the travel company provided. While they said their guides would be knowledgeable in this area, there was no guide that provided that background.

Our train ride to Lisbon ended in a surprise. We were about to descend the stairs to the Oriente platform when the doors closed suddenly and the train left. Fortunately, the next stop was not far and we were able to turn ourselves around and return to our awaiting driver.

Our day in Sintra and Cascais was disappointing. We drove to Cascais and had 25 minutes to explore. We then continued to Sintra. We were not sure what access we were provided, but another couple had full access and their admittance was for 12:00, so we had to be there by then. While it is a spectacular site, it was way too crowded to see anything, and a guided tour of the site would have been desirable.

We were able to include a visit to an estate due to a working relationship that exists with them. They have cork forests on their property, so there was no reason to visit Évora for that purpose.

All in all, the drivers and guides we were given were thoughtful, professional, helpful, and concerned… always helping us with doors, luggage, footing. Having them immediately available was extremely useful. On the other hand, we learned that we were not as interested in camp for adults, where all of our activities were planned for us, as we were in learning and feeling the culture and spirit of the country. The country is beautiful and its people quite warm and friendly.

Special thanks to our travel coordinator for picking up the pieces of our trip and finalizing the details for us.

Logistics: We actually cleared customs and baggage claim very quickly in Lisbon upon arrival. We were able to get to the train station and change our ticket to a train two hours earlier. We were able to notify them such that our driver was waiting for us when we came in. In general, all our drivers and vehicles were top quality (especially our driver in Porto). Our only issue here is that sometimes the pick-up times were far too early for transport to rail stations, especially the one in Albufeira. We arrived well over an hour early in what is not one of the nicest train stations in Portugal.

Hotels: All of the hotels were well located. Some were a little unique, i.e., you opened the room door in Lagos and right in front of you was the toilet area, but all the rooms were adequate, with one exception. We found it somewhat frustrating there was no seating other than the bed in all three hotels, other than the desk chair, or in the case of Lisbon, the small hassock used at the desk. Yes, Lagos had a balcony, but it was not usable due to all the rain. This was especially true in Lisbon, where according to the pictures sent in our itinerary, there was a large sofa in the room for the class we picked, but there was nothing in the room we were assigned. One other little glitch is that when we changed our schedule to drop a night in Lagos and add one in Lisbon, the hotel told us we had our original four-night reservation and then a one-night reservation for the night we came in early. The desk clerk tried to tell us we could check in, but would have to check out in the morning and wait until check-in time the next day to get our new four-night reservation room. I did clear this up with the hotel supervisor the next morning, but if they would have held their position, it would have been very awkward.

Excursions: All the activities they put together were spectacular. They’ve really spoiled us to having travel that doesn’t include 20 to 30 people. The most amazing was the dinner at the winery, as we were the only ones there. The first tour in Porto was a little rough, as it was cold and rainy, and after an overnight flight the day before, we weren’t really expecting a food tour starting at 9am, but it all worked out. Also, the fado dinner was great, although I must say, I don’t usually finish dinner at 22:30.

We are so very thankful that we selected this travel company to be our go-to partner in Portugal. It was a pleasure working with them and they were able to put together a program with what we wanted, not some cookie-cutter program that we needed to comply with. I will be giving a strong recommendation to any of our friends who are considering Portugal as a destination and we’re hoping other Zicasso operators are of the same quality when we visit other destinations.

Thanks again for everything!

Just to clarify one thing, the dinner ending at 22:30 was not a complaint; it was an observation about having a new experience, especially since it was connected to the Fado dinner.

Bob F. and Conni A.

I'd make this 4.5 stars if I could. We had a five-star experience with a few glitches, but they were addressed quickly and kindly.

Zicasso’s travel specialist is a gem. She goes out of her way to clearly communicate what to expect, who you'll be with, and the times for meets and activities. She made us feel special, as though we were her personal guests rather than just clients. We had a luggage issue that she went out of her way to help resolve.

We asked to stay in nice places with AC and king-size beds, and she delivered. All places were great and a bit different from what we're used to and from each other. Most of the drivers were also a lot of fun to be with and spoke at least reasonably good English.

I offer two suggestions for those who use this service. One, always verify meet times and contact info that you receive. Two, don't pre-book two meals in a day if you're staying at a place that offers breakfast. It's just too much food too close together.

We had an 11-day vacation. We chose variety rather than immersion, so went from Porto to Douro Valley to Alentejo to Lisbon to Lagos in the Algarve area, with some stops in between and drivers who brought us everywhere. Next time, we'd likely choose two or three places for a more immersive experience.

I highly recommend this travel company and the travel specialist in particular.

Pace was appropriate. Excursions were wonderful, especially with our guide. He was amazing. We loved the cork tour with another guide. The lunch was spectacular. Loved Sintra. The Port wine tasting turned out to be great, but started a little rough because we didn’t really know what it entailed. But at the end, fabulous. Loved the Douro Valley boat cruise.

We had a wonderful experience working with our Zicasso travel agent for our trip to Portugal. From the beginning, everything was thoughtfully planned and organized, which allowed us to really enjoy the trip instead of worrying about all the little details.

Our itinerary was very well balanced. We were able to experience Lisbon, the beautiful Douro Valley and Pinhão, Sintra, and Cascais, and each destination felt different and special. We especially appreciated that the trip included organized experiences and enough free time for us to explore on our own.

The hotels, transportation, tours, and other arrangements worked together very smoothly, and we felt that a lot of thought had gone into creating an itinerary that made sense geographically and gave us a good variety of experiences. When we had questions or needed clarification before or during the trip, our agent was helpful and responsive.

This was our first trip to Portugal and it ended up being one of those vacations that we will remember for a very long time. We came home with so many great memories, from the food and wine to the scenery, history, and wonderful places we visited.

We truly appreciate all the work that went into planning our vacation and would definitely recommend our agent to anyone considering a trip to Portugal or Europe. Thank you for helping make our Portugal trip such a memorable experience!