Spain Vacation Review: Mallorca, Winery Tour, One-Week Tour

Hi Jeff, we appreciate your feedback/thoughts on the trip. As explained in our post-trip exchange by email, it's been several years since we were rated less than five stars. Moreover, this is the first time the rating has gone to as low as three; the two previous occasions were four-star reviews.

We understand that it can be disappointing when expectations are not met. We are truly sorry that one of the guides and the winery experience did not meet your expectations. The guides you encountered during your stay in Barcelona are among the most experienced in the country. Both have over 25 years of experience in the field. In fact, one of them was the official tour guide for guests who, like you, stayed at the grand luxury 5-star accommodation you stayed in during your trip.

On the other hand, the day trip to Montserrat, which includes visiting a local winery and a wine-tasting experience that, unfortunately, differed from what you expected, is one of our top-selling trips among customers who visit Barcelona and is usually highly rated. The day is balanced between the visit to Montserrat, its unique monastery, its breathtaking mountains with odd silhouettes that typically become the backdrop of several of our customers' photos and the entire culture, history and architecture you come across when visiting Montserrat. The winery visit and wine tasting is a joyful way to complement the day at a historic winery with more than 600 years of viticulture experience. Its history began in the 14th century, and since then, 26 generations of winegrowers and winemakers have taken care of these mountain vineyards, producing some of the Penedes region's best wines. A testament to the winery's quality is its 4.8 (out of 5) rating on Google and 5-star rating on TripAdvisor, for example.

Unfortunately, it is too late now, but it would have been great if you had gotten in touch during your trip to tell us how you felt right after that first afternoon in Barcelona with your tour guide. We were available by email and phone/text (on the 24x7 support line), and using either of these channels could have given us a chance to rectify, explain, and manage expectations. On the other hand, the final pre-trip call that I encouraged scheduling when sending the welcome pack email and that you did not find necessary could have helped tackle any last-minute questions, doubts, or expectations you might have had at that point.

We regret that you did not enjoy your time with us as much as we thought you would. We put our hearts into preparing and managing our trips, and we are committed to applying corrective actions where possible to ensure that other customers don't feel like you did about our services.