Travel Review: South Pacific Tour of Australia & Tahiti, Uluru, Kata Tjuta, Great Barrier Reef, Aboriginal Culture

I would book everything myself. 

Travel Company's Comment

#1. About traveler's comments on travel package:

Because of the volume of business we do in the South Pacific, all of our rates are wholesale and are comparable or better than those found online. Our contracted hotel, tour and transfer rates are unpublished, so when we put a vacation package together it is with an understanding that we won't publish individual rates, but rather package with other hotels, tours and transfers. Some people prefer to have an itemized pricing however this is not something we contractually offer, so what we offer is not for everyone. Overall the vacations we put together deliver better value and are custom designed to suit our client's budget, timeframe and interests. The traveler was fully aware that the package price couldn't be itemized before proceeding with booking the vacation and ultimately decided to do so.

#2 About traveler's comments on the cancelled day tour refund:

Unfortunately the travelers tour was cancelled and we refunded in full the amount paid for the tour. The traveler booked a different tour locally which was $20 more per person than the original tour booked with our travel company.

#3 About traveler's comments on the local office responsiveness:

On weekends when our local office is closed, after hours service takes a message, passes it to the local staff member on call and the client is called back shortly thereafter.